Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Dickson

Wentzville,MO

Summary

Over thirteen (13) years of experience and knowledge within the law enforcement and legal fields. Strong business acumen to address a myriad of issues and situations professionally and effectively. Uses good judgment in making decisions, in emergency and routine situations. Excellent ability to handle multiple tasks simultaneously. A self-starter that takes initiative to discover what is necessary to move a task forward to completion. Excellent team player but able to work well independently.

Overview

18
18
years of professional experience

Work History

Financial Relationship Consultant

Regions Bank
Lake St Louis, Missouri
01.2022 - Current
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Worked with clients to support understanding of rationale and details of financial strategies.
  • Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals.
  • Performed due diligence and valuation processes.
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Guided clients through compiling important financial histories and documentation for evaluation.
  • Kept client financial plans optimized for current market trends and economic conditions.

Instructor

Crisis Systems Management, LLC
04.2019 - Current
  • Teaching classes for other 911/Police Dispatchers on crisis/hostage negotiation for dispatch
  • Teaches effective communication skills for crisis situations and normal daily functions
  • Working with power point presentations

Police Dispatcher

Lake St
St. Louis, MO
08.2007 - 01.2022
  • Uses a computer-aided dispatch system, receive emergency calls from the public requesting police or other emergency services
  • Dispatch for smaller neighboring municipalities
  • Receive and process 911 emergency and non-emergency calls, maintains contact with all units on assignment, maintains status and locations of police and fire units
  • Determines the nature and location of the emergency; determines priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures
  • Monitor direct emergency alarms, answer non-emergency calls for assistance
  • Enter, update and retrieve information from a variety of computer systems
  • Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data
  • Monitor several complex public safety radio frequencies
  • Operate a variety of communications equipment, including radio consoles, telephones and computer systems
  • Processes emergency requests for service
  • Answers questions and provides information to the public over the telephone and in person
  • Relates effectively to those contacted in the course of work
  • Prepares reports as required
  • Administrative data entry including but not limited to: answer multiple phone lines, teletypes, warrant confirmations, towed vehicle reports, arrest reports and arrest entries for subjects
  • Log patrol car mileage, type correspondence, complete forms and reports on computer keyboards
  • Makes entries into automated record files
  • Maintains accurate, up-to-date files and logs
  • Locate important information and documents for other agencies such as, Drug Task Force, Cottleville PD, etc
  • To assist in investigations and reports
  • Assist Animal Control with urgent needs and requests as needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Used [Software] to track and maintain case incident numbers and logs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.

Office Assistant

Ives Construction
St. Louis, MO
08.2006 - 03.2007
  • Interior Construction for large corporations, Assisted executives roll out workplace initiatives, as well as administrate daily affairs
  • Common job requirements include sorting mail, answering phones, taking messages, paying out companies for jobs completed, putting together spreadsheets for payroll purposes, and following up with clients
  • Organized meetings, arranged travel, managed records and monitored expenses
  • Performed traditional office duties, such as filing, copying, scanning, ordering supplies and oversaw supply reordering
  • Exercised excellent independent judgment and keen decision-making skills.

Education

Fort Zumwalt West High School

Dispatcher Training classes and conferences - undefined

St. Charles Community College

Various classes - undefined

Skills

  • Special Skills:
  • MS Office: Word, Excel, PowerPoint, Outlook, Access
  • Email: Folders, Filters, Rules
  • Spreadsheets: Excel, Google Sheets
  • Social Media: Facebook, Instagram, Twitter
  • Phone Skills: Voicemail, Forwarding, Hold, Call Recording
  • Cash Management Strategies
  • Financial Goal Planning
  • Financial Document Summaries
  • Customer Relationship Management
  • Customer Needs Assessments
  • Customer Transactions

Timeline

Financial Relationship Consultant

Regions Bank
01.2022 - Current

Instructor

Crisis Systems Management, LLC
04.2019 - Current

Police Dispatcher

Lake St
08.2007 - 01.2022

Office Assistant

Ives Construction
08.2006 - 03.2007

Fort Zumwalt West High School

Dispatcher Training classes and conferences - undefined

St. Charles Community College

Various classes - undefined

Candice Dickson