Summary
Overview
Work History
Education
Skills
Timeline
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Candice DiGrazia

Summary

Versatile and detail orientated Operations Supervisor with strengths in leadership, building member rapport and problem solving. Recognized as driven, dedicated and a hardworking professional committed to providing outstanding customer service. Proactive leader that values communication and collaboration with experience overseeing multiple tasks and managing employees successfully. Looking to grow and further develop my skill set at this incredible company.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Central States TeamCare
10.2021 - Current
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Analyzed department metrics and performance and reported findings to management.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized monthly meetings with staff and coordinated availability of conference rooms for participants.
  • Listened, scored & presented QA call review sessions to display and enforce the funds regulations and procedures to staff members.
  • Resolved escalated member/provider complaints to ensure quality customer service standards were maintained.
  • Identified opportunities for process improvement and proposed solutions in conjunction with various departments.
  • Evaluated, interviewed, & referred quality applicants to management for consideration of open Benefit Specialist positions.

Benefits Specialist

Central States TeamCare
09.2020 - 10.2021
  • Communicated effectively via phone and message center with plan participants to resolve issues pertaining to health and welfare benefits.
  • Actively listen to members issue at hand with empathy and problem solving solutions to ensure a productive solution
  • Monitored data integrity and confidentiality by observing strict regulations and procedures within the fund & HIPAA Guidelines.
  • Dependable & dedicated team-member who works proficient in both a group setting or independently.

Patient Service Representative

Vein Clinics Of America
01.2017 - 09.2020
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Maintains exceptional service and integrity in regards to patient's accounts through accuracy, quality and timely work.
  • Able to effectively and efficiently manage the largest area given to Patient Financial Service Team Members, all while keeping it under the industries standard number for DSO - 24 days and a clean A/R.
  • Analyzes work ques and excel spread sheets to identify denial/nonpayment trends and get them corrected.
  • Field customer questions, complaints and issues in regards to treatment and billing with a high resolution ratio.
  • Provides patient's with financial solutions to billing; creates payment plans, extends and applies payment methods to accounts.
  • Works closely with the Collection agency; report unpaid balances remove and apply partial or paid balances.

Education

General Studies

Oakton Community College
Des Plaines, IL
01.2003

Skills

  • Employee Development & Team Building
  • Accuracy and Efficiency in Documentation
  • Verbal and Written Communication
  • Reliable and Trustworthy
  • Time Management
  • Performance Monitoring and Evaluation
  • Active Listening
  • Cultivating Productive Relationships
  • Behavior Identification
  • Hiring and Onboarding

Timeline

Operations Supervisor

Central States TeamCare
10.2021 - Current

Benefits Specialist

Central States TeamCare
09.2020 - 10.2021

Patient Service Representative

Vein Clinics Of America
01.2017 - 09.2020

General Studies

Oakton Community College

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Candice DiGrazia