CANDICE DONHAM

Acquired this office as a second location, duties are identical to Practice manager at English Dermatology. Both office are under one company Platinum Dermatology. This location came with a team of 13. (see below for duties)

• Exceeded volume goals by 5%
• Exceeded revenue goals by 35%
• Utilized recruitment skills for a long term, reliable staff.

• Supervise medical team of 6
• Assume overall responsibility for office performance
• Implement, monitor daily, Weekly, monthly clinic policies and procedures
• Approval of time cards, and employees time off requests
• Front/back office supply orders/ inventory
• Charge Entry regular dermatology/surgical charges
• Cash/check deposits
• Monitoring staff customer service through setting appropriate expectations
• Maintain office volume
• Conducted recruitment, hiring, and training of personnel
• Support staff by assisting in areas that were short staffed
• Petty cash reconciliation
• utilize office P&L to improve revenue and volume
• Oversaw accounting, budgeting, and financial reporting.
• Developed close working relationships with front office and back office staff.
• Addressed and remedied all patient or team member issues.

This position was a duel role, front desk (duties listed below under medical receptionist) and office lead

• Medical reception/admin duties (listed below)
• Approval of timecards and time off request for staff
• Maintain office volume
• Conducted recruitment, hiring, and training of personnel
• Petty reconciliation
• Developed close working relationships with front office and back office staff.
• Addressed and remedied all patient or team member issues

• Customer service
• Patient chart preparation
• Scheduling appointments
• Answering multiple phone lines
• Insurance verification
• Obtaining Patients records
• Basic Office Duties
• Scanned and documented new patient information in electronic health records for registration purposes
• Greeted patients immediately upon arrival, providing excellent customer service
• Collected co-payments and co-insurance
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
• Used basic knowledge of medical terminology in daily office tasks.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass. Adhered to strict HIPAA guidelines to protect patient privacy.

• Scheduling
• Data Entry
• Sales
• Billing account managing
• Diduro Representative in seminars
• Developed excellent organizational and time management skills in order to effectively manage patient records and appointments
• Performed administrative tasks including insurance verification, copay collection and preparing reports for chiropractor
• Answered or placed phone calls to schedule or reschedule appointments
• Built rapport with patients to promote trusting environment.
• Performed light therapy for patients
• Assisted Doctor in skin biopsy research

Supervise Cashiers

• Process Freight
• Managing Daily Deposits
• Store Housekeeping
• Trained new employees
• Organized company merchandise and displays to increase brand awareness and product sales.
• End of day reconciliation
• Processed cash intake and transported to bank
• Rotated merchandise and displays to feature new products and promotions.
• Verified inventory counts
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.