Candice Dowdy

Coordinated with internal departments on implementation of new client business

• Identified and executed opportunities to engage clients
• Followed through with client requests to resolve problems.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Supervised employees and assessed performances to determine training and coaching needs
• Researched and corrected customer concerns to promote company loyalty.
• Interviewed and hired talented individuals , improving organizational talent, and skill set.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Improved over-all production in 1st quarter of position from 52nd to 11th.
• Maintained top performer status as an office each quarter through present

• Calculated and remitted state sales tax, service, and other charges.
• Communicated with customers to resolve common title issues.
• Contacted State Motor Vehicle Department to determine status of pending titles.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
• Compiled and submitted weekly and monthly reports to management for review.

• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Collected and maintained careful records of rental payments and payment dates.