Candice Drink
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude, seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Expeditor
Farmers Insurance
07.2020 - 08.2023
- Responds to customer-initiated telephone, web chat, and email inquiries from internal and external customers.
- Manages inventory of assigned claims by performing triage, ensuring regulatory compliance adherence and completing indemnity payments on claims.
- Reviews policy coverage as it pertains to repairs and rental coverage.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Personal Lines Insurance Claims Associate
Farmers Insurance
02.2017 - 07.2020
- Processed and filled inbound claims at First Notice of Loss
- Establish high quality customer relationships - using information resources, active listening, and technical knowledge to respond to clients
- Communicate effectively while entering data accurately into a customized database
- Identifies coverage and sets up new claims in claims system along with assigning the appropriate adjuster or appraiser
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Server Supervisor
HuHot Restaurant
01.2008 - 01.2019
- Managed cash handling and ensured accountability
- Managed day-to-day operations of inventory management
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
Education
Bachelor of Science - Liberal Arts And General Studies
University of Central Oklahoma
2014
Skills
- Work Order Management
- Inventory Control
- Production Documentation
- Issue Resolution
- Guest service
Certification
Property and Causality Adjusters Residency License, Oklahoma
Timeline
Auto Expeditor
Farmers Insurance
07.2020 - 08.2023
Personal Lines Insurance Claims Associate
Farmers Insurance
02.2017 - 07.2020
Server Supervisor
HuHot Restaurant
01.2008 - 01.2019
Bachelor of Science - Liberal Arts And General Studies
University of Central Oklahoma
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