Candice Duck
Pell City,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Multi Branch Closing Department Manager
Fairway Independent Mortgage Corporation
06.2015 - Current
- Communicated with managers of other departments to maintain transparency.
- Reduced errors in loan documents by closely reviewing and verifying critical information before submission.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed the day-to-day operations of a high-volume closing department across 8 branches, ensuring timely completions and client satisfaction.
- Ensured compliance with federal, state, and industry regulations by staying up-to-date on changes and implementing necessary adjustments.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Updated employee files with new details such as changes in address or salary levels.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
CSR
Aflac
01.2009 - 11.2010
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
CSR
Farmers Insurance Agency
01.2008 - 11.2010
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Answered constant flow of customer calls with minimal wait times.
- Maintained up-to-date knowledge on industry trends and competitor offerings, leveraging this insight when assisting customers in making informed decisions.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Education
BBA - Human Resources Management
Southern New Hampshire University
Hooksett, NH 01.2024 - Current
Bachelor of Science - Nursing And Healthcare Admin
Jefferson State Community College- No Degree
Birmingham, AL 03.2011 - 03.2013
High School Diploma -
Pell City High School
05.2004
Skills
- Strategic Planning
- Workforce Planning
- Budgeting expertise
- Performance Evaluations
- Personnel training and development
- Customer Service
- Employee Coaching and Mentoring
- Decision-Making
- Work Planning and Organization
- Motivational Leadership
Timeline
BBA - Human Resources Management
Southern New Hampshire University
01.2024 - Current
Multi Branch Closing Department Manager
Fairway Independent Mortgage Corporation
06.2015 - Current
Bachelor of Science - Nursing And Healthcare Admin
Jefferson State Community College- No Degree
03.2011 - 03.2013
CSR
Aflac
01.2009 - 11.2010
CSR
Farmers Insurance Agency
01.2008 - 11.2010
High School Diploma -
Pell City High School
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