Summary
Overview
Work History
Education
Skills
Timeline
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Candice Eames

Braselton ,GA

Summary

Dynamic and results-driven professional with extensive experience at Animal Medical Care, excelling in team leadership and client education. Proven ability to enhance customer satisfaction and reduce escalations through effective communication and problem-solving. Skilled in intravenous catheterization and medical recordkeeping, fostering a collaborative environment that drives performance and quality care.

Overview

12
12
years of professional experience

Work History

Lead Customer Service Representative

Animal Medical Care
02.2024 - Current
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Reviewed associate performance to identify training needs.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Prepared patient charts for appointments
  • Conducted compliance calls to get patients up to date on preventative vaccines and care.
  • Created team schedules for the month.
  • Managed and ordered all inventory for the clinic while staying within a monthly budget.

Veterinary Receptionist/technician

Animal Medical Care
05.2013 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
  • Administered medications to animals in treatment and documented changes in condition.
  • Restocked surgical and office supplies to keep all necessary materials easily accessible.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Placed IV catheters and started patients on IV fluids; monitored those patients and kept record of treatment through the course of their hospitalization.

Education

High School Diploma With Honors -

Winder Barrow Highschool
Winder, GA
2009

Skills

  • Teamwork and collaboration
  • Telephone etiquette
  • Medical recordkeeping
  • Intravenous catheterization
  • Surgical assistance
  • Medical history collection
  • General anesthesia monitoring
  • Diagnostic imaging
  • Client education
  • Pharmacy duties

Timeline

Lead Customer Service Representative

Animal Medical Care
02.2024 - Current

Veterinary Receptionist/technician

Animal Medical Care
05.2013 - Current

High School Diploma With Honors -

Winder Barrow Highschool

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