Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Ellis

Carlsbad

Summary

Dynamic Inside Sales Supervisor at Cain Electrical Supply with a proven track record in increasing sales revenue through strategic planning and effective team leadership. Skilled in customer relationship building and proficient in Microsoft Office, I excel at motivating teams to exceed targets while fostering long-term client partnerships.

Overview

17
17
years of professional experience

Work History

Inside Sales Supervisor

Cain Electrical Supply
11.2021 - 04.2025
  • Increased sales revenue by developing and implementing effective inside sales strategies.
  • Trained new inside sales representatives, providing guidance on best practices and company policies.
  • Oversaw team of 7 inside sales representatives and led staff to exceed sales goals.
  • Maximized revenue potential by upselling products or services where appropriate during client interactions.
  • Analyzed market trends and competitor activities to identify opportunities for growth and improvement.
  • Prioritized high-potential accounts by analyzing purchase history patterns and identifying upsell opportunities.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Updated accounts and maintained long-term relationships with clients.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

Warehouse Operator

Kv Power
04.2021 - 11.2021
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Optimized storage solutions, creatively utilizing space for easy access to popular items.
  • Maintained clean and organized work environment, adhering strictly to health and safety regulations.
  • Strengthened security measures, conducting regular checks and updating protocols.

Counter Sales Manager

Desert Hills Electric Supply
01.2018 - 10.2020
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Implemented strategies to retain customers by addressing complaints promptly and providing suitable solutions.
  • Actively participated in regional sales meetings, sharing insights, successes, and challenges faced within the branch location.
  • Managed daily cash transactions accurately, ensuring proper accounting of sales revenues generated during shift hours.
  • Optimized staffing schedules to ensure adequate coverage during peak hours without compromising service quality or employee wellbeing.
  • Increased sales revenue with effective upselling techniques and promoting special offers.
  • Trained new employees on company policies, product knowledge, and best practices for outstanding customer service.
  • Established a loyal client base through consistent follow-up on inquiries, requests, or issues raised by customers during their visits to the store location.
  • Strengthened relationships with clients through excellent communication skills and personalized service.

Licensed Insurance Agent

Farmers Insurance Agency
06.2016 - 01.2018
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
  • Upsold additional products and services after identifying customer needs and requirements.

Administrative Clerk

Dixie Electric Company
02.2015 - 04.2016
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Arranged meetings and appointments and updated records to assist management.
  • Supported auditors by efficiently compiling requested documentation.

Counter Salesperson

Desert Hills Electric Supply
01.2013 - 02.2015
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
  • Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.

Administrative Clerk

WS Process Service
01.2008 - 01.2010
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Education

High School Diploma -

Paradise Christian Academy
Carlsbad, NM
05-2008

Skills

  • Customer relationship building
  • Deal closing
  • Motivational skills
  • Leadership development
  • Sales operation
  • Strategic planning
  • Written communication
  • Proficient in Microsoft Office and 10-key
  • Client support
  • Partnership development
  • Multiline phone systems
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Inside Sales Supervisor

Cain Electrical Supply
11.2021 - 04.2025

Warehouse Operator

Kv Power
04.2021 - 11.2021

Counter Sales Manager

Desert Hills Electric Supply
01.2018 - 10.2020

Licensed Insurance Agent

Farmers Insurance Agency
06.2016 - 01.2018

Administrative Clerk

Dixie Electric Company
02.2015 - 04.2016

Counter Salesperson

Desert Hills Electric Supply
01.2013 - 02.2015

Administrative Clerk

WS Process Service
01.2008 - 01.2010

High School Diploma -

Paradise Christian Academy

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Candice Ellis