Candice Fields
Fresno
Summary
Highly motivated and self-starting Customer Service / Logistics Professional with a track record of managing a wide variety of customer service issues quickly and efficiently. Talent for identifying customer needs and presenting appropriate company products and service offerings. Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
SABIC
06.2019 - Current
- Managed both routine and non-routine customer order activities, including overseeing customer demand, sample follow ups, and handling complex order entry as well as EDI/IDOC failures.
- Conducted reviews for MRP for available inventory and ensured stock matching.
- Monitored and assessed client data in rea;-time, promptly identifying and resolving issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Olin Chemicals
09.2018 - 04.2019
- Execute complex work processes through multiple systems and technology including: SAP, Rail Fleet System, Elemica, Telemetry, and Document Control System
- Use knowledge of Olin and Business strategies to make decisions and take action that improve performance in my area of responsibility
- Create value through the optimization of freight, ability to prevent pre-buys, utilizing optimum ship points and package size as well logistic improvements
- Comply with internal and external control requirements.
Customer Service Representative
Schuetz Containers
06.2017 - 12.2017
- Support the Reconditioning Services Manager in the execution of RS initiatives
- Maintain and execute SAP processes related to intercompany RS activities
- Support Accounts Payable with any RS invoice issues
- Facilitate removal of empty containers from the facilities of end users
- Ensure Emptiers comply with regulatory guidelines for IBC / drum returns (DOT, EPA, UN, etc.)
Customer Service Manager
MediSouth
12.2014 - 11.2016
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
High School Diploma -
Aldine Senior High School
Houston, TX06.1999
Skills
- Strong knowledge of SAP, Oracle, and other Reporting Tools
- Seasoned in conflict resolution
- Proficient with Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Deadline-oriented
- Strong organizational skills
Timeline
Customer Service Representative
SABIC
06.2019 - Current
Customer Service Representative
Olin Chemicals
09.2018 - 04.2019
Customer Service Representative
Schuetz Containers
06.2017 - 12.2017
Customer Service Manager
MediSouth
12.2014 - 11.2016
High School Diploma -
Aldine Senior High School
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