Candice Foley
CSR
Henderson,NV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Tapestry ( Stuart Weitzman)
2023.08 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls and emails with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Increase Sales .
Founder and CEO
Wigme Extentions
2015.12 - 2022.09
- Own a hair salon and online business with over 7500 regular clients\
- Rented salon suited to smaller business owners
- Face to face interactions with clients regularly inside salon
- Providing healthy hair care and products to all customers online and in store
- Shipping , phones , fax ,travel
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
Customer Service Representative/Assistant Manager
DirecTV
2011.04 - 2015.05
- Handled Large volume of incoming phone calls from customers
- Assisted customers with any question or concerns they have with their account
- Performed general clerical duties as needed
- Handled incoming email, faxes and post from customers with correspondence and wrote letters
- Created documents, briefing papers, reports and presentations
- Made decisions and delegating work to others in manager’s absence
- Assisted customers with navigating company website and completing online transactions with ease.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Medical Biller/ Inbound Call Center ( Overnight)
New Wave Inc
2009.10 - 2011.03
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Used data entry skills to accurately document and input statements.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
Education
ASSOCIATES - BROADCASTING COMMUNICATIONS
UCLA
Los Angeles, CA2007
Skills
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Money handling abilities
- Payment Processing
- Scheduling
- Order Processing
- Insurance Claims
- Medical Billing
- Patient Billing
- Insurance claims processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Tapestry ( Stuart Weitzman)
2023.08 - Current
Founder and CEO
Wigme Extentions
2015.12 - 2022.09
Customer Service Representative/Assistant Manager
DirecTV
2011.04 - 2015.05
Medical Biller/ Inbound Call Center ( Overnight)
New Wave Inc
2009.10 - 2011.03
ASSOCIATES - BROADCASTING COMMUNICATIONS
UCLA
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