Provided exceptional customer service to customers by answering questions and addressing concerns.
Maintained accurate records of all parts orders, returns, and exchanges.
Assisted in the receiving and stocking of incoming parts shipments.
Researched part numbers for requested parts using catalogs and other resources.
Processed payments from customers for purchased parts.
Performed cycle counts of inventory items as needed.
Conducted periodic reviews of obsolete stock to identify potential sales opportunities.
Receptionist Manager
J Bar Paint and Body Shop
Altamonte Springs, FL
11.2022 - 05.2023
Greeted and directed all visitors, clients, and customers in a professional manner.
Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
Conducted regular audits of incoming shipments against purchase orders to verify accuracy of deliveries.
Performed data entry tasks related to customer information into computer databases for record keeping purposes.
Sales Associate
Ace Hardware Longwood
Longwood, FL
09.2019 - 05.2021
I worked with customers to fulfill all their needs .
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Greeted customers and provided exceptional customer service.
Assembly Line Worker
Kolter Solutions Top Tech
Longwood, FL
01.2019 - 04.2019
Assembled components of a variety of products, adhering to production specifications.
Monitored assembly line operations and identified any issues or problems that arose.
Inspected finished products for quality assurance purposes.
Server
PostTime Lounge
Longwood, FL
07.2018 - 12.2018
Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
Prepared salads, appetizers and cold dishes, portioned desserts and brewed coffee
Cleaned dishes with detergent, rinsing and sanitizing chemicals in Number -compartment sink
Checked on food in kitchen and kept guests informed of meal progression
Managed closing duties, including restocking items and reconciliation of cash drawer
Served orders efficiently to reduce guest wait times and boost restaurant productivity levels.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Certified Sales Consultant
Napleton VW ofSanford
Sanford, FL
02.2018 - 07.2018
Actualized strategies to continuously improve customer service, company or brand visibility and VW quality
Determined prospects' needs and crafted appropriate responses along with information on suitable products and services
Processed orders through VW system and coordinated efficient delivery to meet customer demands
Generated sales by executing complete sales cycle process from prospecting through contract negotiations and closings
Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
Restaurant Manager
Max and Meme Cafe
Longwood, FL
07.2012 - 11.2017
I started out as a server and and moved up to manager
I was responsible for inventory, schedules, and maintaining cleanliness throughout restaurant
I took care of customers and the staff
I used POS system to cash out customers and I opened restaurant every morning well prepping for the day ahead
I also handled all grievances with customers in a timely and courteous fashion.
Manager
Financial Aid Work Study
Altamonte Springs, FL
03.2010 - 05.2012
I worked closely with Financial aid specialists in helping students decide what their best options were for using Pell Grants and loans
I filed, shredded, and used computer to do various student related activities
I also covered for receptionist when she was out or needed a break.
Education
Associate of Science - Medical Assistant
City College
Altamonte Springs, FL
01.2012
Associate in Science (AS) - Medicine
City College
Skills
Retail Sales (10 years)
Customer Service
English
POS
Sales
Server
Fast learner
Organizational Skills
Training
Serving Experience
Leadership
Restaurant experience
Serving
Relationship Management
Operations Management
Restaurant Management
Supervising experience
Cashiering
Upselling
Customer Relationship Management
Business Development
Assembly
Quality Assurance
Conflict Management
Communication skills
Shipping Procedures
Stock Control
Product Merchandising
Invoice Processing
Problem-Solving Skills
Customer Education
Order Fulfillment
Account Updating
Returns Processing
Staff Training
Email Communication
Sales Training
Clean Driving Record
Certification
Food handler certificate
Driver's License
Additional Information
SKILLS
Conflict and dispute resolution Proficiency in
High-volume dining Time management skills
Operations management Training and development
Client-focused Positive learning process
Excellent communication Product ordering
Excel in being a team player or
leader in any field. I am a person
who loves learning and accepts
constructive criticism well.
Sales and Marketing/Customer Relations Specialist at ASAP AUTO CARE & ASAP ROADWORTHYSSales and Marketing/Customer Relations Specialist at ASAP AUTO CARE & ASAP ROADWORTHYS