Candice George
Hutto,TX
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Dynamic Assistant Vice President with a proven track record at Mariner Finance, recognized for driving a 30% increase in operational compliance and enhancing team productivity. Expertise in audit management and customer engagement leads to significant improvements in branch performance and client satisfaction. Demonstrated ability to implement strategic leadership and process improvements that foster operational efficiency. Aiming to leverage skills in compliance and team development for continued organizational success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Vice President | District Manager
Mariner Finance
, Texas & Florida
02.2023 - 01.2025
- Company Overview: Mariner Finance is a leading consumer finance company with 450+ branches and $750M+ in annual revenue
- Managed operations of 5 branch locations, supervising 20 employees and reporting directly to the Vice President
- Increased operational compliance by 30% through structured branch evaluations and internal audits
- Enhanced team performance, resulting in a 25% boost in productivity and higher retention rates
- Implemented customer service improvements, achieving an 86% average operation review pass rate
- Lead community engagement initiatives, boosting participation by 30% through civic events and financial literacy programs
Branch Manager II
Mariner Finance
10.2010 - 02.2023
- Spearheaded strategies for annual 20% revenue growth across branch operations
- Achieved a 90% compliance rate during audits and introduced processes to sustain regulatory adherence
- Enhanced efficiency, achieving a 25% increase in team productivity through structured training programs
Mortgage Clerk III
Bank of America
Tampa, FL
01.2010 - 10.2010
- Streamlined mortgage application processing, improving client retention and approval times
- Collaborated with underwriting teams to ensure compliance and accuracy
Assistant Collections Manager
LDG Financial Services
Tampa, FL
03.2005 - 08.2009
- LDG Financial was a full-service accounts receivable management firm specializing in collections, risk assessment, and regulatory compliance.
- Increased collection recovery rates by 40% through effective negotiation and compliance strategies.
- Led compliance training, reducing regulatory breaches by 30%.
- Monitored call center operations to align with FDCPA, FCRA, EFTA, TCPA regulations.
- Conducted vendor compliance audits, ensuring adherence to industry standards.
Post Closer
Gulf Coast Title Closing & Escrow Services
Palm Harbor, FL
07.2004 - 03.2005
- Gulf Coast Title Closing & Escrow Services was a real estate title and escrow company that provided closing and escrow services for residential and commercial properties.
- Managed real estate closing processes, ensuring accuracy and compliance with legal documentation.
- Conducted thorough post-closure audits to identify and rectify any discrepancies.
- Prepared and submitted final package of closing documents to the lender, investor for funding, purchase.
- Managed the recording of mortgage and loan documents with appropriate government entities.
Education
Bachelor of Science - Speech Communication – Interpersonal Communication
12-2003
Skills
- Audit & Risk Management
- Branch Operations & Financial Compliance
- Budgeting & Cost Control
- Strategic Business Planning
- Compliance & Regulatory Oversight
- Team Leadership & Staff Development
- Process Improvement & Efficiency Optimization
- Performance Metrics
- Internal Auditing & Quality Control
- Customer Relationship Management
- Microsoft Office Suite & Financial Software
- Customer Service Excellence & Engagement Strategies
Accomplishments
- Mariner Finance President's Club, Recognized for excellence in compliance and driving a 30% revenue growth.
- Branch Manager Mentor, Led mentoring programs, resulting in a 30% promotion rate for mentees.
- Diversity, Equity, and Inclusion Committee, Facilitated financial literacy initiatives, helping students secure scholarships through the College Bound Program.
- Mariner Finance AFSA Texas Ambassador, Advocated for fair lending practices, increasing awareness through industry partnerships and education.
Personal Information
Title: Assistant Vice President
I am Candice George, a strategic leader seasoned in elevating financial performance and enriching workplaces with dynamic leadership. With an ambition for executive leadership, I excel in transforming challenges into benchmarks of success across the financial services sector.
Distinguished from peers by a robust track record, I spearhead teams to consistently outperform objectives, marked by a 30% revenue surge and a 6% increment in asset returns. My deep commitment to diversity and mentorship frames the culture I cultivate.
In my tenure at Mariner Finance, not only did I direct operations aligning with visionary strategies, but I also mentored future branch managers, embodying a hands-on, inspirational approach to professional growth and excellence.
As I target an upward trajectory, aiming for C-level horizons, I seek opportunities to deepen my impact. I am looking for introductions that align with my pathway to a Chief Operating Officer role and appreciate any strategic advice on advancing in this field.
Additional Insights
Open to leveraging skills in fintech innovation to drive inclusion in community lending. Experienced in deploying technology for operational efficiency and customer engagement.
Certification
- Foundations of Strategic Communications by Johns Hopkins University
- Business Analysis & Process Management by Coursera Project Network
References
References available upon request.
Work Availability
monday
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morning
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingPaid time offTimeline
Assistant Vice President | District Manager - Mariner Finance
02.2023 - 01.2025
Branch Manager II - Mariner Finance
10.2010 - 02.2023
Mortgage Clerk III - Bank of America
01.2010 - 10.2010
Assistant Collections Manager - LDG Financial Services
03.2005 - 08.2009
Post Closer - Gulf Coast Title Closing & Escrow Services
07.2004 - 03.2005
Southern Illinois University Carbondale - Bachelor of Science, Speech Communication – Interpersonal Communication
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