Candice Gibson
Las Vegas
Summary
Dynamic customer service professional with extensive experience at RDI Connect, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through empathetic communication and first call resolution. Adept at managing high call volumes while maintaining professionalism, ensuring a positive experience for every customer.
Overview
3
3
years of professional experience
Work History
Customer Care Representative
RDI Connect
11.2024 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Field Canvasser
CADC-LLC
08.2024 - 11.2024
- Demonstrated resilience in meeting daily quotas for number of doors knocked or contacts made during long hours of work in various weather conditions.
- Adapted quickly to new technology platforms utilized for data collection, reporting progress, and tracking voter information.
- Assisted in training new field canvassers, sharing best practices, and fostering a collaborative team environment.
- Strengthened relationships between the campaign and local organizations by attending meetings, presenting updates, and offering support where needed.
Customer Service Representative
A&B Success
07.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Cleveland Heights High School
Cleveland, OH06-1990
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Payment processing
- Customer relations
- Product knowledge
- First call resolution
- Complaint handling
- Order processing
- Documentation and reporting
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
Timeline
Customer Care Representative
RDI Connect
11.2024 - 04.2025
Field Canvasser
CADC-LLC
08.2024 - 11.2024
Customer Service Representative
A&B Success
07.2022 - 04.2024
High School Diploma -
Cleveland Heights High School
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