Candice Gilliam

•Facilitated customer-focused support initiatives.

•Resolved customer inquiries while ensuring satisfaction and loyalty.

•Maintained high standards of sanitation in all cleaning tasks.

•Conducted thorough inspections to ensure quality standards are met.

• Evaluated program effectiveness through regular feedback surveys from residents and staff members, making necessary adjustments to enhance overall functioning.
• Promoted a safe and stable living environment by conducting regular room inspections, maintaining cleanliness standards, and addressing maintenance issues promptly.
• Fostered a positive and inclusive atmosphere within the recovery house by promoting open communication among staff, residents, and family members.
• Managed financial aspects of the recovery house operations including budgeting, expense tracking, billing, and revenue collection from residents or insurance providers.
• Enhanced staff productivity through regular performance evaluations, professional development opportunities, and constructive feedback sessions.
• Facilitated group therapy sessions for improved communication skills, conflict resolution, and coping mechanisms among residents.
• Increased resident satisfaction through compassionate support, attentive listening, and tailored guidance during their recovery journey.

• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.
• Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.