Summary
Work History
Skills
Timeline
Generic

Candice Gordon

Plano,Texas

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Work History

Front Desk Receptionist

Midway Associates
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Credit Card Collection Agent

Citibank
  • Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
  • Maximized revenue recovery opportunities by skillfully negotiating payment arrangements that met both company and customer needs.
  • Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.
  • Drove continuous improvement within the collections team by participating in regular performance evaluations, goal-setting exercises, and professional development opportunities.
  • Demonstrated strong problem-solving abilities when faced with complex or unique challenges during the collection process.
  • Boosted team productivity with efficient time management, multitasking, and prioritization of tasks.

Credit Card Collection Agent

Associates Credit Card Services
  • Enhanced customer satisfaction through empathetic listening and tailored solutions to individual financial situations.
  • Drove continuous improvement within the collections team by participating in regular performance evaluations, goal-setting exercises, and professional development opportunities.
  • Streamlined operations by developing and maintaining accurate records of all collection activities in a timely manner.

Skills

  • Customer Service
  • Listening Skills
  • Time Management
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration

Timeline

Front Desk Receptionist

Midway Associates

Credit Card Collection Agent

Citibank

Credit Card Collection Agent

Associates Credit Card Services
Candice Gordon