Candice Grover

Assistant Distribution Center Manager

AC Lens/National Vision

09.2018 - Current

Managed team of 3 Shift Supervisors and 70 indirect employees responsible for pick-pack-ship and stock replenishment operation open 363 days per year.
Managed team of 4 associates on receiving dock responsible for incoming inventory, customer orders and customer returns.
Oversaw all processing activities for 50,000 square foot distribution center for fulfillment of 14,000 orders daily.
Prepared monthly schedule for associate weekend rotation for 55 employees.
Monitored and tracked daily performance of DC to ensure budgetary goals and SLA were met. Created useable tool for Supervisors to help determine required headcount based on workload.
Managed staffing levels to ensure daily SLA goals were met while controlling labor costs.
Collaborated with DC Manager to create Productivity Policy for processing areas. Implemented new policy to the staff; met with Supervisors weekly to review and document underperforming associates, coaching sessions, and improvement goals.
Created streamlined process for associate promotion program. Met with Supervisors weekly to review associates eligible for promotion and track associate development.
Managed the implementation of new equipment and processes to streamline warehouse operations and increase productivity while reducing labor costs.
Oversaw the maintenance of warehouse equipment, ensuring timely repairs and replacements when necessary for uninterrupted operations.
Implemented process for weekly supply inventory to avoid stock outs; ordered supplies as needed.
Collaborated with Inventory Control team to review inventory discrepancies and yearly shrink budget goal.
Contributed to continuous improvement efforts by actively participating in process reviews, requesting system enhancements from development and sharing best practices across the organization.