Open To Work
Candice Gutowski
Self-employeed
Orlando,FL
Work Preference
Job Search Status:
Open to workSummary
Customer Service Professional experienced in delivering effective service solutions and enhancing customer satisfaction. Achieved loyalty through conflict resolution and strong communication skills, contributing to a collaborative team environment. Focused on adapting to changing needs while consistently driving results through reliable and empathetic service.
25
Years of experience
Work History
Homemaker
2 Years 5 Months- Developed meal plans catering to nutritional needs and preferences.
- Coordinated schedules for family activities, optimizing time management.
- Implemented organization systems for household tasks and responsibilities.
- Managed household budgets and expenses to ensure financial efficiency.
Executive Assistant
1 Year 11 Months- Streamlined office operations, improving administrative efficiency through effective task prioritization.
- Coordinated executive schedules, optimizing meeting times and prioritizing tasks effectively.
- Managed correspondence and communications, ensuring timely responses and information flow.
Fine Dining Server
11 Years 7 Months- Delivered exceptional dining experiences through attentive service and detailed menu knowledge.
- Managed guest inquiries and ensured satisfaction by resolving complaints efficiently.
- Collaborated with kitchen staff to synchronize food preparation and service timelines.
- Trained new servers on best practices, enhancing team performance and service quality.
- Suggested wine pairings to go with specific menu items.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Fine Dining Server
5 Years- Developed strong relationships with guests, fostering repeat business and loyalty to establishment.
- Suggested wine pairings to go with specific menu items.
- Implemented process improvements leading to increased efficiency in table turnover rates.
- Led team meetings to discuss service strategies, aligning staff on goals and performance standards.
- Oversaw inventory management, ensuring stock levels met operational demands without waste.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Fine Dining Server
3 Years 9 Months- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Education
Associate of Science - Computer And Information Systems
Associate of Arts - Business Management
Skills
Child supervision
Cleaning and sanitizing
Compassionate care
Budget management
Household organization
Family activity coordination
Creative meal planning
Customer service
Active listening
Customer relations
Problem resolution
Client relations
Call management
Product knowledge
Administrative support
Product promotion
Stock management
Proofreading
Document control
Quality assurance controls
Brand representation
Shipping and logistics
Product education
Interests
Outdoor Recreation
DIY and Home Improvement
Crafting and DIY Projects
Avid Reader
Kayaking
Timeline
Homemaker
Self-employeed
02.2024 - Current
Executive Assistant
Alaxion Construct
02.2022 - 01.2024
Fine Dining Server
Hilton Bonnet Creek & Waldorf Astoria
07.2010 - 02.2022
Fine Dining Server
Fishbones
07.2005 - 07.2010
Fine Dining Server
Central Avenue Seafood and Oyster Bar
10.2001 - 07.2005
Ferris State University
Associate of Science from Computer And Information Systems
St. Petersburg College
Associate of Arts from Business Management