Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Hall

Lubbock

Summary

Healthcare professional with nine-ten years of caregiving experience. Proven ability to build and maintain strong relationships with patients, families, and healthcare teams. Detail-oriented with exceptional documentation skills and a commitment to collaborative care.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Covenant Medical Center
03.2020 - 09.2025
  • Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
  • Facilitated communication between patients and healthcare providers to enhance service delivery and patient satisfaction.
  • Trained new staff on patient access protocols, improving team efficiency and workflow consistency.
  • Streamlined appointment scheduling procedures, resulting in reduced wait times for patients and improved operational flow.
  • Coordinated insurance verification processes to minimize patient billing discrepancies and optimize revenue cycle management.

Dietary Aide

Shinnery Oaks Community
04.2015 - 04.2019
  • Works with dietitians and physician in planning diet programs for patients
  • Prepares meals, sets up dining room and trays, and serves meals in dining room and deliver trays to patients unable to ambulate
  • Cleans and maintains sanitation in kitchen, dining room, serving carts, and all applicable equipment

Cashier

Stripes
12.2014 - 04.2015
  • Provided efficient, friendly, and informative service following established customer service standards and corporate vision
  • Checked out customer’s purchases speedily and correctly, applying accurate codes, departments, and prices
  • Maintained 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency

Nurse Aide

Shinnery Oaks Community
07.2013 - 09.2014
  • Provided personal care to the patients such as bathing, bedding, dressing their wounds and maintaining general hygienic conditions
  • Conducted routine checkups of the patients, ensured prescribed medication in the proper dosage was taken and recorded their vital signs, treatment provided, test results and any changes in health or behavior for physician review
  • Assisted the patients in standing and walking if the patient was unable to ambulate on their own and transported patients to the hospital and doctor’s offices for scheduled appointments

Scan Coordinator

Lowe’s Grocery Store
06.2011 - 07.2013
  • Maintained proper scan descriptions, item modifiers and organized accurate price changes
  • Ensured placement of price accuracy guarantee signs on shelves and in the front end
  • Maintained sales events for accuracy in scanning, signage and price integrity
  • Established communication between Grocery Clerks and Scanning Coordinator for a smooth transition of products being delivered
  • Informed management of any problem in pricing or signs throughout the store

Education

Diploma - Medical Insurance Billing and Coding

Vista College Online
02.2018

Skills

  • Patient Care and Service
  • Medical Terminology
  • ICD-9 and ICD-10 Coding
  • CPT and HCPCS Coding
  • Medicare, Medicaid and private insurance
  • Relationship Building
  • Medical File Documentation
  • Electronic Records Management
  • Payment Transactions
  • Data Entry 40 WPM

Timeline

Patient Access Representative

Covenant Medical Center
03.2020 - 09.2025

Dietary Aide

Shinnery Oaks Community
04.2015 - 04.2019

Cashier

Stripes
12.2014 - 04.2015

Nurse Aide

Shinnery Oaks Community
07.2013 - 09.2014

Scan Coordinator

Lowe’s Grocery Store
06.2011 - 07.2013

Diploma - Medical Insurance Billing and Coding

Vista College Online

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