Candice Han
Sr. Product Manager
Redondo Beach,CA
Summary
Sr. Product Manager in Payment Industry with 8+ years experience. With strong user sympathy and technical background, my goal is always to design the most user intuitive and seamless product with optimized technology, partner integration and operational process. I'm also very analytical with problem solving and successfully delivered results to executive team.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Product Manager
Ria Financial
Buena Park, CA
04.2020 - Current
- Globalized the Mobile Top Up POS user interface and the API to reduce operational cost and improve product scalability.
- Upgraded the Bill Pay solution with latest vendor API and user interface changes to support 200+ authorized biller for real-time bill payment.
- Developed product launch strategy and collaborate with Marketing, Operation, IT on launch operation.
- Manage the relationship with payment processors and mobile recharge vendors.
- Analyzed and created product requirement documents, reviewed with stakeholders and kicked off with engineering.
- Manage and coach other Product Manager in the team.
Product Lead
Smart Energy Water
Irvine, CA
04.2019 - 04.2020
- Manage Web and Mobile payment platform from conception to launch including managing roadmap, create wireframes, planning, technical integration, product launch, and optimization.
- Define user stories, requirements, workflow, API integration and UI/UX by working with designers.
- Lead development team on payment integration, sprints, scrum, prioritization, resolving production issues, etc. Also perform end to end testing before release to UAT.
- Work with C-level stakeholders on review meetings, roadmap and critical projects or issues.
- Successfully launched Next Generation payment solution with new features for Web and Mobile.
- Lead integration with 3rd party payment vendor on payment modules, dashboard, reconciliation, reporting, merchant on boarding etc.
- Track product KPI, critical production issue and bring feedback for improvement.
Sales Manager
ID TECH
Cypress, CA
01.2017 - 03.2019
- Drove product integration with software partners, manage requirement, project plan and schedule.
- Attended trade show and customer meeting to discover new opportunities and industry trend.
Product Manager
ID TECH
Cypress, CA
12.2012 - 12.2016
- Managed Product Life Cycle of SaaS and PCI/EMV payment devices including define requirement, product development, beta launch, production launch, upgrade and EOL.
- Work with stakeholders to define roadmap, then create functional requirements and user stories.
- Successfully launched beta product programs and new secure payment solution.
- Achieved a revenue increase of 39% of the whole product line by successful marketing campaign.
- Lead technical integrations with gateways/processors for PCI, P2PE and EMV certified solution.
Education
Master of Science - Electrical Engineering
University of Southern California
Los Angeles, CA 08.2010 - 06.2012
Bachelor of Science - Electrical Engineering
Tianjin University
Tianjin, China 09.2006 - 06.2010
Skills
Payment integration
UI Wireframe
Product/API Design
New Product Launch
Product Globalization
User Acceptance Testing
Timeline
Sr. Product Manager
Ria Financial
04.2020 - Current
Product Lead
Smart Energy Water
04.2019 - 04.2020
Sales Manager
ID TECH
01.2017 - 03.2019
Product Manager
ID TECH
12.2012 - 12.2016
Master of Science - Electrical Engineering
University of Southern California
08.2010 - 06.2012
Bachelor of Science - Electrical Engineering
Tianjin University
09.2006 - 06.2010