Candice Hanchar
Charlotte,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Quality Control Technician
Autokiniton
Grand Ledge, MI
02.2024 - Current
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Developed corrective action plans when needed to resolve quality issues.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
Weld Destruct
Autokiniton
Grand Ledge, MI
10.2023 - 02.2024
- Inspected completed welds for defects and conformance to standards using visual inspection and other methods.
- Followed safety guidelines while operating heavy machinery such as grinders, drills.
- Ensured compliance with safety regulations while performing duties related to welding operations.
- Maintained cleanliness of workspace by disposing off scrap metal properly at regular intervals.
- Identified potential areas where improved efficiency can be achieved through modifications in existing processes.
- Marked or tagged material with job number, piece marks and other identifying marks.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Production Worker
Autokiniton
Grand Ledge, MI
05.2014 - 10.2023
- Adhered strictly to established guidelines and procedures while performing duties.
- Communicated with team members regarding tasks assigned during shift.
- Troubleshot technical issues that arose during assembly process.
- Monitored production line operations to ensure efficiency and accuracy.
- Organized storage areas for efficient retrieval of items when needed.
- Inspected product quality prior to packaging and shipment.
- Followed safety protocols while operating machines and equipment.
- Ensured proper labeling of completed products before shipping out.
- Reported any issues to supervisor immediately for resolution.
- Identified defective parts or components and removed them from production line.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Met or exceeded target for on-time customer shipments.
- Produced quality products by palletizing, packaging and assembling finished items.
- Cleaned up work area at end of shift to maintain safe working environment.
Team Member
Meijer
Grand Ledge, MI
2011 - 2014
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Participated in team meetings to discuss strategies for improvement.
- Maintained a clean and organized work area throughout shift.
Production Worker
Demmer
Lansing, MI
2010 - 2011
- Adhered strictly to established guidelines and procedures while performing duties.
- Communicated with team members regarding tasks assigned during shift.
- Inspected product quality prior to packaging and shipment.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
Call Center Representative
WOW
Potterville, MI
2010 - 2010
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered additional products or services to enhance customer experience.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Team Member
Books-A-Million
Washington, DC
2008 - 2008
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to achieve daily goals.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained a clean and organized work area throughout shift.
Team Member
Election Systems & Software LLC
Detroit, MI
2007 - 2007
- Answered phone calls regarding inquiries about products or services.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Gas Station Attendant
Admiral Gas Station
Lansing, MI
2005 - 2006
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Responded promptly to emergency situations such as spills or fires according to company protocols.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Processed credit card payments via POS terminal in a secure manner.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
- Operated cash register to process customer transactions accurately and efficiently.
Gas Station Clerk
Quality Dairy
Charlotte, MI
2004 - 2005
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Provided directions and information about local attractions upon request from customers.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Processed credit card payments via POS terminal in a secure manner.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
- Verified age requirements for purchase of alcohol and tobacco products.
Gas Station Attendant
Shell Gas Station
Potterville, MI
2004 - 2004
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Conducted routine inspections of gas station equipment including pumps, hoses, nozzles.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Stocked shelves with merchandise and ensured that pricing was correct.
- Provided directions and information about local attractions upon request from customers.
- Trained new employees on company policies and procedures.
- Processed credit card payments via POS terminal in a secure manner.
- Verified age requirements for purchase of alcohol and tobacco products.
- Operated cash register to process customer transactions accurately and efficiently.
Team Member
GameStop
Lansing, MI
2002 - 2003
- Assisted customers with product selection and ordering process.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Charlotte High School
Charlotte, MI06-2003
General Studies
Lansing Community College
Lansing, MISkills
- Continuous Improvement
- Compliance Verification
- Specifications knowledge
- Product Sampling
- Testing Procedures
- Calibration standards
- Documentation skills
- Visual Inspection
- Inspections and reviews
- Training abilities
- Inbound and Outbound Calling
- Product Knowledge
- Call Center Operations
- Resolving issues
- Providing customer support
- Customer communications
Timeline
Quality Control Technician
Autokiniton
02.2024 - Current
Weld Destruct
Autokiniton
10.2023 - 02.2024
Production Worker
Autokiniton
05.2014 - 10.2023
Team Member
Meijer
2011 - 2014
Production Worker
Demmer
2010 - 2011
Call Center Representative
WOW
2010 - 2010
Team Member
Books-A-Million
2008 - 2008
Team Member
Election Systems & Software LLC
2007 - 2007
Gas Station Attendant
Admiral Gas Station
2005 - 2006
Gas Station Clerk
Quality Dairy
2004 - 2005
Gas Station Attendant
Shell Gas Station
2004 - 2004
Team Member
GameStop
2002 - 2003
High School Diploma -
Charlotte High School
General Studies
Lansing Community College
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