Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Hardy

Richmond,VA

Summary

Energetic and passionate professional committed to building strong relationships with clients and providing customized and quality service. Specializes in assisting clients with troubleshooting issues, solving client inquiries and requests for support, and managing multiple systems to lead clients to resolutions. Over 10+ years of experience assisting clients with navigating Medicaid waivers, Individualized Education Programs, Individualized Family Service Plans, etc.

Overview

12
12
years of professional experience

Work History

Care Coordinator

Carenet Health
06.2023 - Current
  • Manage inbound calls from patients, providers, and members, addressing health concerns, insurance questions, and benefits inquiries.
  • Assist patients in emergent situations, providing guidance and triage support to prioritize cases for Registered Nurse intervention.
  • Support members with navigating their health insurance plans, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations.
  • Answer detailed questions related to benefit claims, appeals, and authorizations to ensure member understanding.
  • Served as the Point of Contact (POC) since January 2024, assisting care coordinators with call resolution, handling escalated supervisor calls to achieve satisfactory patient outcomes, and liaising between multiple contacts to escalate and update pertinent patient and client documentation.
  • Achieved an average call quality score of 98%, reflecting a high standard of customer service and communication skills.

Residential Sponsor

The Faison Center
04.2019 - Current
  • Address behavioral and emotional needs of the client using evidence-based interventions, focusing on socialization, emotional regulation, and interpersonal skills development.
  • Promote client independence through daily living support, personal care assistance, and community engagement activities.
  • Coordinate with approximately 15 agencies and service providers to ensure seamless care and information sharing to support client progress.
  • Identify resources and facilitate access to counseling, therapy, and other support services.
  • Maintain detailed records of client goals and achievements to guide treatment planning.
  • Administer medication and oversee medical documentation for integration into treatment plans.
  • Implement residential policies and provide crisis management during emergencies.

Student Intervention Liaison

Northstar Academy
04.2019 - 04.2023
  • Led in-school interventions, extended day programs, and summer services, ensuring effective implementation of academic, behavioral, and social support strategies.
  • Provided data to school leadership for monitoring progress of 156 students and evaluating support efforts.
  • Coordinated communication with families about academic support opportunities, facilitated student recruitment, and managed program staffing.
  • Addressed challenges between school leadership and community partners to ensure program success.
  • Organized staff development and training to enhance team knowledge and skills.
  • Designed assessments to monitor student outcomes and ensured compliance with program objectives.

Security Operations Center Technician

Orion Innovation
01.2019 - 08.2024
  • Conducted technical security assessments of SonicWall and Cisco systems, identifying vulnerabilities and recommending mitigation strategies.
  • Troubleshot connectivity issues across Wi-Fi, cellular, and in-house networks.
  • Provided consultation and support for SonicWall and Cisco devices, restoring service and functionality for customers.
  • Managed help desk tickets and resolve desktop issues, documenting support interactions for the knowledge base.
  • Responded to LAN and WAN faults, quickly restoring connectivity to minimize downtime.
  • Coordinated with telecommunications providers to address third-party outages.
  • Delivered Tier 1 IT support to internal users through desk-side services.

ABA Classroom Teacher

Upper School Program, The Faison Center
09.2012 - 04.2019
  • Supervised a team of 7 teaching assistants in implementing academic instruction and behavior interventions using Applied Behavior Analysis for students with developmental disabilities.
  • Analyzed behavioral and academic data to guide instructional decisions for individualized student curricula.
  • Developed Individual Education Programs (IEPs) and coordinated meetings with families, school districts, service providers, and team members.
  • Administered educational and functional skills assessments, including VAAP, VB-MAPP, and EFL.
  • Trained teaching assistants in research-based teaching methods and behavior analytic practices.

Education

MEd - Curriculum And Instruction

University of Richmond
Richmond, VA
05-2017

Bachelor of Interdisciplinary Studies - Liberal Studies for Early & Elementary Education, Foundations of Special Education

Virginia Commonwealth University
Richmond, VA
05.2012

Skills

  • Client Account Management
  • Case File Management
  • Schedule Coordination
  • Data Entry
  • Administrative Duties
  • Progress Monitoring
  • Technical Communication Skills
  • Interpersonal Communication Skills

Timeline

Care Coordinator

Carenet Health
06.2023 - Current

Student Intervention Liaison

Northstar Academy
04.2019 - 04.2023

Residential Sponsor

The Faison Center
04.2019 - Current

Security Operations Center Technician

Orion Innovation
01.2019 - 08.2024

ABA Classroom Teacher

Upper School Program, The Faison Center
09.2012 - 04.2019

MEd - Curriculum And Instruction

University of Richmond

Bachelor of Interdisciplinary Studies - Liberal Studies for Early & Elementary Education, Foundations of Special Education

Virginia Commonwealth University

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Candice Hardy