Candice Harvey

Managed compliance of employees with company policies and procedures to maintain operational integrity across 10 locations.
Promoted a culture of ownership among employees to drive accountability and elevate performance outcomes.
Conducted evaluations to identify performance gaps and devised actionable plans to enhance team efficiency.
Directed inventory management and supply chain processes to facilitate efficient and reliable delivery of products.
Managed preparation of insurance claim forms to facilitate processing. Communicated benefits and pricing details for various procedures and services to clients. Enhanced understanding of insurance options for patients.
Oversaw patient scheduling and operational expenditures to ensure attainment of revenue objectives.
Oversaw the review of flash reports and coordinated bank deposit preparation. Managed daily revenue postings to enhance administrative efficiency.
Addressed complex patient issues to enhance overall patient satisfaction and care quality.

• Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
• Developed and implemented strategic plans to increase market share across multiple locations.
• Led regional teams to achieve operational excellence and enhance patient satisfaction.
• Mentored and trained managers to foster leadership skills and improve team performance.
• Collaborated with dental professionals to align service delivery with organizational goals.
• Streamlined operational processes, resulting in increased efficiency across practices in the region.
• Oversaw budget management, ensuring financial targets were met while maintaining quality standards.
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

• Oversaw daily operations, ensuring compliance with regulations and maintaining high-quality patient care standards.
• Managed scheduling for staff and patients, optimizing appointment flow to enhance office efficiency.
• Developed and implemented office protocols to streamline patient intake and record management processes.
• Trained new staff on office procedures, fostering a collaborative environment for improved team performance.
• Conducted regular performance evaluations for support staff, promoting professional development opportunities.
• Implemented patient feedback systems to improve service quality and overall patient satisfaction ratings.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
• Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
• Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
• Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
• Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
• Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
• Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
• Recruited, hired and developed office teams to offer best-in-class patient care.

• Assisted patients with check-in and check-out processes, ensuring smooth operations.
• Managed appointment scheduling using dental practice management software to optimize patient flow.
• Educated patients on oral hygiene practices and post-treatment care instructions for enhanced compliance.
• Maintained cleanliness and organization of the front desk area, promoting a welcoming environment.
• Collaborated with dental staff to streamline communication and improve patient service delivery.
• Processed insurance claims accurately, reducing delays in reimbursement cycles for the practice.
• Handled patient inquiries and concerns with professionalism, enhancing overall patient satisfaction ratings.
• Trained new front desk assistants on procedures and best practices for efficient workflow management.
• Enhanced patient experience by providing a welcoming and efficient front desk service.
• Reduced no-shows by implementing reminder calls, resulting in increased daily appointments.
• Efficiently managed multi-line phone system directing calls appropriately.