Summary
Overview
Work History
Education
Timeline
AccountManager

Candice Henderson

San Jose,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure THE ASSISTANT MANAGER position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Assistant Manager

Extended Stay America
San Jose, CA
06.2016 - 11.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.

Manager

Eleanor's Fashions
San Jose, CA
08.2013 - 05.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Head Janitorial

City Sports Club
San Jose, CA
02.2011 - 06.2013
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Sanitized break area kitchen counters, tables and sinks.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Cleaned and sanitized drinking fountains.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Organized daily cleaning schedules for custodial team.

Cloths Closet

CalWorks
San Jose, CA
01.2010 - 04.2012
  • Communicated with supervisors and co-workers concerning day-to-day operations to promote program goals and benefits.
  • Assisted with inventory process of counting, receiving and balancing materials, supplies, tools and equipment.
  • Completed daily work activity reports to track actual working hours and measures installed.
  • Completed accurate math calculations to check job information.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.

Gorges Arena Grill

Acme Technical Services
San Jose, CA
01.1998 - 07.2005
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.

Education

VETERINARY ASSISTING

CCOC
VOCATIONAL TRAINING CENTER
10.2010

GED -

CCOC
VOCATIONAL TRAINING CENTER
10.2010

Timeline

Assistant Manager

Extended Stay America
06.2016 - 11.2023

Manager

Eleanor's Fashions
08.2013 - 05.2016

Head Janitorial

City Sports Club
02.2011 - 06.2013

Cloths Closet

CalWorks
01.2010 - 04.2012

Gorges Arena Grill

Acme Technical Services
01.1998 - 07.2005

VETERINARY ASSISTING

CCOC

GED -

CCOC

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Candice Henderson