Candice Heron
Fort Lauderdale,FL
Overview
22
22
years of professional experience
Work History
HR Assistant
Zenith Fencing and Construction
06.2014 - 06.2024
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Conducted exit interviews with terminated employees.
- Participated in job fairs to recruit new talent.
Administrative Manager
Toggmac Co Ltd
02.2012 - 06.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Met department budgets by monitoring and reporting on office expenses.
- Verified customer information for orderly, up-to-date online systems.
Customer Service Representative
CIBC Bank
09.2002 - 12.2006
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Timeline
HR Assistant
Zenith Fencing and Construction
06.2014 - 06.2024
Administrative Manager
Toggmac Co Ltd
02.2012 - 06.2024
Customer Service Representative
CIBC Bank
09.2002 - 12.2006