Overview
Work History
Timeline
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Candice Heron

Fort Lauderdale,FL

Overview

22
22
years of professional experience

Work History

HR Assistant

Zenith Fencing and Construction
06.2014 - 06.2024
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Conducted exit interviews with terminated employees.
  • Participated in job fairs to recruit new talent.

Administrative Manager

Toggmac Co Ltd
02.2012 - 06.2024
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Met department budgets by monitoring and reporting on office expenses.
  • Verified customer information for orderly, up-to-date online systems.

Customer Service Representative

CIBC Bank
09.2002 - 12.2006
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Timeline

HR Assistant

Zenith Fencing and Construction
06.2014 - 06.2024

Administrative Manager

Toggmac Co Ltd
02.2012 - 06.2024

Customer Service Representative

CIBC Bank
09.2002 - 12.2006

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Candice Heron