Candice Hill
Los Angeles,California
Summary
Efficient Manager and Administrator with over 10 years of experience. Proficiencies in customer/patient relations, organizational systems, administration, sales, staff training and development. Proven track record of maintaining efficient office operations and customer service. Ability to leverage cross-functional skills and experiences to ensure success in achieving key milestones at all levels.
Overview
12
12
years of professional experience
Work History
Project Coordinator
Care Automotive And Transmissions
01.2024 - Current
- Process Improvement: Developed standard operating procedures (SOPs) for general mechanic and performance workflow to meet deadlines. Utilizing excel to create project charters for marketing, Kanban task boards to target long term projects and Google docs.
Optimized the point-of-sale (POS) system for better efficiency. - Documentation and Compliance: Created multiple intake forms to streamline the vehicle check-in process. Implemented liability forms to ensure compliance with legal and safety standards.
- Front Office Management: Handled incoming calls, optimized scheduling, processed billing, and invoicing. Created and implemented an Excel worksheet to ensure proper collection of sales tax and reducing lost revenue.
Health Care Assistant
Privet Client
01.2021 - 01.2024
- Managed appointment scheduling and maintained organized calendar to ensure timely medical visits and other commitments. Utilizing excel, Google Calendar, and Zoom.
- Assisted with various Activities of Daily Living (ADLs).
- Skillfully managed financial matters, handling budgeting, bill payments, and bookkeeping.
- Facilitated transportation to doctor's appointments and managed transportation logistics for multiple weekly appointments.
- Managed medication schedules in a timely manner. Logged and documented daily regime with digital health log and reports.
- Acted as reliable point of contact for healthcare providers, ensuring seamless communication between serval specialist. Additionally, maintained confidential Medical Records.
New Patient Referral Coordinator
Comprehensive Spine & Pain Physicians
01.2019 - 09.2020
- Conducted initial patient assessments to identify specific spine & pain management needs in order to coordinate onboarding and provide patient education.
- Verified insurance eligibility: PPO, HMO, Medicaid & Medicare benefits. As well as prior authorization with Worker's Compensation and Personal Injury Law Office Project Coordination.
- Maintained and gathered patient records, including medical histories, imaging & diagnostics studies, surgery/procedure notes and treatment plans.
- Proficient in HIPAA compliance, Medicaid & Medicare CMS guidelines, Covered California, Workers Compensation, OSHA.
- Daily use of Systems: Epic, PrognoCIS, Paychex's. Experience with Adobe, SharePoint, PowerPoint and Canva.
- Performed various administrative tasks for multiple providers & multiple office locations such as: project management, EMR entry & audits, monitored referrals, Patient & Physician scheduling.
- Created and Implemented New Patient Onboarding process for department including: optimized EMR to establish centralized referral database, standardized patient email communications, maintained comprehensive treatment directory and referred provider directory list.
- Developed & Implemented: organization systems, training process guides using Excel, Microsoft Office and Google Drive.
- Assisted with Talent Acquisition including: candidate phone screenings, interview scheduling, created job descriptions.
- Overall, Increased new patient acquisition by over 100% in less than one year.
Authorization Coordinator, Utilization Management
Electronic Health Plans, IPA of CA
06.2018 - 01.2019
- Managed prior authorization process for over 500 patients per week, ensuring timely submission of referrals to specialist providers, DME and Radiology.
- Verified eligibility & compliance with authorization requirements for service providers based on established policies, procedures and clinical guidelines for Preferred IPA.
- Directed patients from primary care physician to consultation specialist by creating and sending approval/deferral letters.
- Documented and processed prior-authorizations for HMO Medi-Cal and LA Care Health Plans such as: Anthem BC, BS of CA, Healthnet and Scan.
- Proficient knowledge of medical terminology, CPT and ICD-10 codes.
- Exemplified knowledge of Utilization Management processes: capitation, full/shared risk, medical necessity, discharge planning, HEDIS metrics.
Assistant Manager of Operations
The Gap
09.2016 - 06.2018
- Managed over 30 employees including: sales floor employees, shipment team and visual merchandising team.
- Conducted weekly staff meetings to identify improvement strategies, discuss policy updates, employee needs, and facilitate open communication.
- Maintained employee timecards, time-off/sick days request, weekly payroll processing and other PARS request.
- Performed store operations task: stockroom/inventory maintenance, creating/planning shipment staff schedule, coordinated transportation services.
- Responsible for store audit compliance and other store logistics in accordance with OSHA.
- Coordinated employee onboarding and performance reviews. Conducted in-person interviews, audited new hire paperwork & benefits package, updated employee profiles.
Ecommerce Store Manager
Self-employeed
01.2020 - Current
- Owner, Manager, Marketer & Operator, Ecommerce platforms: eBay, Poshmark & Shopify from (2020 - 2023).
- Managed all aspects of online store including: product sourcing, product marketing description, photography, product research, customer service via email, and order fulfillment. Analyzed sales data to identify trends and adjust product offerings accordingly.
- Maintained positive feedback rating of 99% from customers.
- Daily use of: Microsoft Office, Excel, Canva, Instagram & Facebook Ads, Google Trends, Google Keywords.
Sales Associate, Keyholder, Social Media Manager
The Gap
09.2012 - 09.2016
- Provided top-notch, personal service to boost sales and customer satisfaction.
- Managed cash register operations, processed credit applications, and coordinated secure cash handling with Brinks.
- Trained dozens of new employees on POS systems and company policies, supervised and coached staff on selling strategies and brand knowledge.
- Developed a social media content calendar, created marketing materials, and increased customer engagement through targeted campaigns on Instagram, Twitter, and Facebook, converting interactions into sales.
Education
Bachelor of Science - Health Administration
California State University - Northridge
Skills
- P>MS Office: Excel, PowerPoint, Word, Outlook, SharePoint
- Problem-Solving
- Time Management
- P>EMR Systems: Epic, CareConnect, PrognoCIS
- P>HRIS: Oracle, Adp, HRConnect
- P>Critical Thinking
- P>Organizational Development
- P>Training Programs
- P>Medical Terminology
Accomplishments
- Intern CSU, Klotz Student Health Center, Northridge, CA. Successfully conducted Gap Analysis to prepare for 2019 reaccreditation with Accreditation Association for Ambulatory Health Center.
- Intern- UCLA Care Extender. Trained in CareConnect and Epic Electronic Medical Records Systems.
- Intern- Medical Assistant Kaiser Permeate. Certificate in Medical Assisting, successful completion of Regional Occupation Program.
Timeline
Project Coordinator
Care Automotive And Transmissions
01.2024 - Current
Health Care Assistant
Privet Client
01.2021 - 01.2024
Ecommerce Store Manager
Self-employeed
01.2020 - Current
New Patient Referral Coordinator
Comprehensive Spine & Pain Physicians
01.2019 - 09.2020
Authorization Coordinator, Utilization Management
Electronic Health Plans, IPA of CA
06.2018 - 01.2019
Assistant Manager of Operations
The Gap
09.2016 - 06.2018
Sales Associate, Keyholder, Social Media Manager
The Gap
09.2012 - 09.2016
Bachelor of Science - Health Administration
California State University - Northridge
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