Resourceful and personable Mechanical Concepts with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
18
18
years of professional experience
Work History
Assistant Service Coordinator/Accounts Receivable Coordinator
Mechanical Concepts
11.2021 - Current
Developed positive business relationships with customers, informing customers of hourly service rates and costs of material.
Performed work functions by creating, help maintaining, and help closing service calls.
Managed time independently and completed tasks and documentation within identified timeframes.
Answered phones and assisted walk-in customers.
Coordinated preventative maintenance appointments for clients, prolonging equipment lifespan and minimizing repair costs.
Managed high call volume efficiently, reducing wait times and providing exceptional customer support.
Model
Helen Wells Agency
01.2014 - 08.2022
Adapted quickly to changing environments for continued professionalism under pressure.
Remained focused, motivated and professional throughout long shoots and events.
Promoted products and services by posing for commercials, live shows, and photo shoots.
Assistant Property Manager
1st American Management
07.2018 - 11.2021
Followed up on delinquent homeowners and coordinated collection procedures.
Coordinated move-ins of new homeowners, ensuring smooth transitions for both homeowners and property management team.
Handled homeowners complaints promptly and appropriately and other support services.
Resolved conflicts between homeowners regarding noise, encroachments, and parking.
Kept accurate records of all residents correspondence.
Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
Receptionist
Center for Pain Control
02.2018 - 05.2018
Answered phone promptly and directed incoming calls to correct offices.
Confirmed appointments, communicated with patients, and updated patient records.
Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Life Care Center of the Willows
12.2015 - 02.2018
Greet visitors to the facility, answer phones, Set appointments and interviews for co-workers, set up transportation for residents for their appointments
Take payments for the facility
Receive, distribute all faxes and mail in a timely manner
Handle and process confidential patient information
Type up letters and important notifications for the executive of the facility.
Executive Producer Intern
Indiana University Northwest-Communications Dept
01.2007 - 05.2007
Researched various dialogs in Diversity
Conduct extensive research on racial issues as to prepare a thirty minute documentary and recording radio PSAs
Leadership and management roles in guiding students through the making of the thirty minute documentary
Used interpersonal communication and small group communication skills when I worked with people
Executive producer of Dialogs In Diversity
Operated various media equipment which included cameras, boom mics, switchers, and sound equipment.
Education
Bachelor of Arts - Communications
Indiana University Northwest
Gary, IN
05.2007
Skills
MS Word
Power Point
Excel
Strong Organization
Interpersonal Relations
Telephone communication
Activitiesawards
Indiana University Northwest Communication Association, President (2006-2007), Vice President (2005-2006), Recipient, Communication's Award for Outstanding Service, Recipient, Communication's Certificate for participating in the Speech Forum
WIUN, News Director/Member, 01/01/05, 01/01/07
Professionalreferences
Mark Roscoe, Lawyer & designer, Valparaiso, IN 219-762-097
Katie Miller, Previous business office manager at Life Care Center of the Willows, 219-241-3117
Jenn Bunk, Manager of Vanis Salon & Day Spa, 219-465-6414
Internship
Indiana University Northwest-Communications Dept, Gary, IN, Executive Producer Intern, 01/01/07, 05/01/07, Researched various dialogs in Diversity, Conduct extensive research on racial issues as to prepare a thirty minute documentary and recording radio PSAs., Leadership and management roles in guiding students through the making of the thirty minute documentary., Used interpersonal communication and small group communication skills when I worked with people., Executive producer of Dialogs In Diversity, Operated various media equipment which included cameras, boom mics, switchers, and sound equipment.
Timeline
Assistant Service Coordinator/Accounts Receivable Coordinator
Mechanical Concepts
11.2021 - Current
Assistant Property Manager
1st American Management
07.2018 - 11.2021
Receptionist
Center for Pain Control
02.2018 - 05.2018
Receptionist
Life Care Center of the Willows
12.2015 - 02.2018
Model
Helen Wells Agency
01.2014 - 08.2022
Executive Producer Intern
Indiana University Northwest-Communications Dept
01.2007 - 05.2007
Bachelor of Arts - Communications
Indiana University Northwest
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