Candice Hill

Delivers a high-quality patient experience through inbound and outbound call resolution within established protocol. Appropriately mitigates issues and assists patients with needs and /or questions in a timely manner, by phone in a respectful, professional, accurate and efficient manner, obtaining all necessary demographic, financial and clinical information required to facilitate timely scheduling and registration; collects patient payments owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) where appropriate and performs elements of pre-registration. Selects appropriate referral, provider, visit type and location to expedite patient access to care, to minimize “no shows” and maximize. Accurately identifies patient and registers JPS patients while. maintaining regulatory and functional knowledge of all information required to register patient types in database ensuring timely and accurate reporting/billing reimbursement. Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and help identify trends requiring management intervention.

Uphold quality control policies and procedures to increase customer satisfaction. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Explained benefits, features and recommendations to maximize client retention. Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks. Processed documentation and troubleshot discrepancies to build client rapport. Answered inbound calls, chats and emails to facilitate customer service. Assisted operators with handling calls and took over escalated concerns to deliver expert solutions. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Answered customers' questions, complaints, and queries fast-tracking them to immediate problem resolution.

Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Maintained compliance with established and updated policies and procedures with minimal supervision. Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality. Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise. Developed training materials, conducted webinars and authored wikis for user training and support use. Responded to support tickets within established timeframe to improve customer service.

Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales. Created signature beverages to increase revenue and patron loyalty.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs. Handled complaints and disputes from customers to promote customer satisfaction. Collected and organized daily till totals and tips. Recommended food and drinks to patrons based on preference, pairings and special promotions. Delivered exceptional bar service for special events such as weddings, business conferences and society receptions. Checked identification of guests to verify age requirements for alcohol purchase. Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests. Trained new bartenders on drink preparation and upselling techniques. Kept track of bar tabs and transferred open tabs to the dining area for wait staff. Operated a cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Completed regular bar inventories and daily requisition sheets. Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales. Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. Introduced new seasonal and special events menu items to successfully increase monthly sales. Offering seating and other special accommodations to customers according to preferences and dining area volume. Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques. Collected and organized daily till totals and tips. Produced and balanced daily and weekly sales reports to determine generated revenue. Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs. Recommended food and drinks to patrons based on preference, pairings and special promotions. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Checked identification of guests to verify age requirements for alcohol purchase. Trained new bartenders on drink preparation and upselling techniques. Trained new FOH employees to perform duties. Monitored customer movements and quickly cleared empty tables for future customers. Processed customers' payments and provided receipts. Prepared FOH employee schedules to maintain appropriate staffing levels during peak periods. Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.