Candice Holland
Warren,MI
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
4
4
years of professional experience
Work History
Community Outreach Liaison
PACE Southeast Michigan
05.2023 - Current
- Connected individuals with available and relevant resources.
- Acted as main point of contact between management, clinical staffs and external community.
- Developed presentations for public events, community groups and school assemblies.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Conducted community workshops to promote different programs and educate public on available services.
Medical Assistant
Dedicated Senior Medical Center
08.2022 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Medical Assistant Volunteer
Veterans Hospital
01.2023 - 03.2023
- Collected vital signs and updated records.
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Educated patients about diseases, treatments and at-home care.
- Worked in various locations to provide basic medical care to impoverished residents.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Registration Specialist
Detroit Medical Center- Detroit Receiving Hospital
01.2022 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Retention Customer Service Representative
Comcast
07.2019 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Medical Assisting
Ross Medical Education Center
Madison Heights, MINo Degree - Nursing Assistant
Genescot Services
Detroit, MIHigh School Diploma -
Penn Foster Career School
Scranton, PA01.2009
Skills
- Centrifuge Operation
- First Aid
- IDX Appointment Scheduling
- Interventional Cardiace Catheterization
- EKG Set Up and Monitoring
- Customer Relationship Management
Timeline
Community Outreach Liaison
PACE Southeast Michigan
05.2023 - Current
Medical Assistant Volunteer
Veterans Hospital
01.2023 - 03.2023
Medical Assistant
Dedicated Senior Medical Center
08.2022 - 05.2023
Patient Registration Specialist
Detroit Medical Center- Detroit Receiving Hospital
01.2022 - 03.2023
Retention Customer Service Representative
Comcast
07.2019 - 02.2022
No Degree - Medical Assisting
Ross Medical Education Center
No Degree - Nursing Assistant
Genescot Services
High School Diploma -
Penn Foster Career School
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