Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Account ManagerDental Office ManagerDental Office ManagerLocation Preference
RemoteHybridOn-SiteLocation: Ennis, TX, US
Open to relocation: Yes
Open To Work
Candice Horrell
Ennis,TX
Work Preference
Summary
Dynamic, people oriented Account Manager with a proven track record at eAssist Dental Solutions, excelling in client relations and customer service. Enhanced client satisfaction through tailored strategies and effective issue resolution, achieving high retention rates with offices and satisfied patients. Skilled in account management and fostering teamwork, while streamlining billing processes for improved operational efficiency and revenue growth.
Overview
19
19
years of professional experience
Work History
Account Manager
EASSIST Dental Solutions
06.2020 - Current
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Developed tailored account strategies aligned with client needs and organizational goals.
- Maintained high client retention rate by providing exceptional customer service to over 11 dental offices and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Processed dental claims accurately using industry-standard software and billing systems for offices producing $40k-$1 million per month in patient care.
- Coordinated with insurance providers to resolve discrepancies and expedite claim approvals.
- Implemented improvements in billing procedures that enhanced accuracy and reduced processing time.
- Trained and mentored new staff on best practices for claims submission and patient account management.
- Led initiatives to streamline administrative workflows, increasing overall operational efficiency in billing processes.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Maintained strict confidentiality of patient information by adhering to HIPAA regulations, safeguarding sensitive data from unauthorized access or use.
- Contributed positively to patient satisfaction scores by addressing billing-related inquiries promptly and professionally over phone calls or emails.
- Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
- Audited and corrected billing and posting documents for accuracy.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Generated monthly billing and posting reports for management review.
Dental Office Manager
Ovilla Family Dentistry
05.2017 - 10.2020
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times for over 35 patients per day.
- Oversaw compliance with healthcare regulations, maintaining high standards of patient care.
- Developed patient communication strategies to improve service satisfaction and retention rates.
- Analyzed office workflows, identifying areas for improvement and implementing best practices.
- Coordinated insurance verification processes, ensuring accuracy in billing and claims submission.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Dental Office Manager
Dr David Goydan, DMD
03.2014 - 05.2018
- Led initiatives to enhance office technology utilization, improving overall operational effectiveness.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Managed all aspects of billing and insurance claims, ensuring accuracy and compliance with industry standards for practice focusing on over 50 special needs patients per week.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Streamlined patient record-keeping with adoption of new dental software, ensuring accuracy and compliance with healthcare laws.
- Assisted dentists during procedures, ensuring patient comfort and safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Monitored inventory levels of dental supplies, ordering as necessary to prevent shortages.
Education
Associate of Science - Science
Navarro College
Corsicana, TX05-2009
Registered Dental Assistant -
Training Academy For Dental Assistants
Ferris03-2007
Skills
- Account management
- Customer service & satisfaction
- Client relationship management
- Teamwork and collaboration
- Goal oriented
- Issue resolution
- Revenue growth
Accomplishments
Core Value Award March 2024
Recognized for embodying the core values of the eAssist company, including: Be a servant leader, get the Message to Garcia, seek first to understand, then be understood, do the right thing, embrace change and continuous improvement, care for each other, have proactive positivity and extend smart trust.
Timeline
Account Manager
EASSIST Dental Solutions
06.2020 - Current
Dental Office Manager
Ovilla Family Dentistry
05.2017 - 10.2020
Dental Office Manager
Dr David Goydan, DMD
03.2014 - 05.2018
Associate of Science - Science
Navarro College
Registered Dental Assistant -
Training Academy For Dental Assistants
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