Candice Irvin
Houston,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Dedicated Security Supervisor offering 3 years of experience managing security teams and law enforcement officers. Personable leader comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards on various concepts, patrolling grounds and compiling records based on observations and findings.
Overview
3
3
years of professional experience
Work History
Receptionist/Administrative Assistant
Exact Taxes
Las Vegas, NV
11.2018 - 11.2021
- Welcoming office guests and directing them to the person or office they are visiting
- Sending and replying to office emails
- Complete sales/payroll tax forms
- Process payroll for several clients
- Also assist with the day-to-day operations of an office by doing tasks such as filing paperwork, answering phone calls, preparing documents for meetings, and managing the calendar of the supervisors
- During Covid we worked from home
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Composed correspondence, reports and meeting notes.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Composed, edited and typed complex memos and reports with job-related software.
Security Supervisor
Weiser Security Company
Houston, TX
02.2020 - 03.2021
- Responsible for following and applying the policies and procedures as defined in the Memorandum of
- Understanding (MOU) and/or the employee handbook
- Must be available to work rotating shifts, respond to on-call emergencies, work overtime, and be available to work weekends and holidays
- Responsible for supervising, and directing the daily duties of Public Safety Staff
- Maintains the daily shift schedule for all Public Safety Staff
- Reviews all leave and overtime requests for all Public Safety Staff
- Directs operations at the scenes of incidents, calls for service and special events
- Assists in creating, revising, and updating policies and procedures of the department
- Assists with vehicle registrations, parking enforcement, I.D
- Cards, and campus access control
- Writes investigative, incident, accident, and similar reports
- Supervised property entrances and exits and monitored employee safety.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Led security team and contributed to on-call shifts.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Hired, trained and managed staff of twenty associates.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Monitored and authorized employee and guest access to guard against theft.
- Led and directed investigations of accidents, thefts and property loss on premises.
Education
Certification in Computer Science -
UNITED EDUCATION INSTITUTE
06.2010
High school diploma - Academic
VICTOR VALLEY HIGH SCHOOL
06.2006
Skills
- Customer service (5 years)
- Computer Skills
- Communication Skills
- Time Management
- Administrative Experience
- Assistant Manager Experience
- Leadership
- Microsoft Excel
- Sales (5 years)
- Body Waxing
- Retail management
- Makeup Application
- Dermabrasion
- Front Desk
- Hair Styling
- Experience with children
- Assessments
- Filing & organization — Proficient
- January 2019
- Measures a candidate's ability to arrange and manage files or records using a set of rules
- Full results: Proficient
- Customer focus & orientation — Highly Proficient
- December 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Warehouse safety — Expert
- July 2022
- Using safe practices in a warehouse setting
- Full results: Expert
- Early childhood development — Proficient
- Knowledge of the development of children ages 0-3 and of ways to foster that development
- Work style: Reliability — Highly Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Customer service — Proficient
- Identifying and resolving common customer issues
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Sales skills — Familiar
- Influencing and negotiating with customers
- Full results: Familiar
- Workplace safety — Proficient
- Using safe practices at work
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Scheduling — Familiar
- Data Collection
- Prioritization
- Documentation and Reporting
- Expense Reporting
- Report Development
- Strong Problem Solver
- Meeting Arrangements
- Recruiting
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Mechanical knowledge — Familiar
- January 2023
- Understanding and applying mechanical concepts and processes
- Work style: Reliability — Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Customer Service
- Strategic Planning
- Calendaring
- Strong Interpersonal Skills
- Timeline Planning and Management
- Supervising Staff
- Employee Training and Development
- Social Media and Promotions
- Microsoft
- Sorting and Labeling
- Excel Spreadsheets
- Social Media Knowledge
- Multi-Line Telephone Systems
- Microsoft Word
- Sensitive Material Handling
- Data Entry
- Multi-Line Telephone System Operation
- Report Analysis
- Organization and Efficiency
- Internal Communications
- Computer Proficiency
- Clerical Support
- Writing Reports
- Highly Organized
- Internet Research
- Professional Communication
- Recordkeeping
- Technologically Savvy
- Customer Relations
- Daily Status Reports
- Law Enforcement Collaboration
- Operations Management
- Skilled in Conflict Resolution
- Security Screening
- Site Visits
- Operational Effectiveness
- Fluent in English
- CCTV Experience
- Security Systems Expertise
- Company Risk Mitigation
- Security Resource Management
- CCTV Monitoring
- Staffing and Scheduling
- Team Leadership
- Staff Management
- Relationship Building and Management
- Crime Prevention
- Employee Relations
- Performance Assessment
- Safety and Security Procedures
- Criminal Investigations
- Staff Hiring
- Certified Security Supervisor
- Security Officer Training
- Employee Performance Evaluation
- Emergency Response
- Report Generation
- Security Team Leadership
Timeline
Security Supervisor
Weiser Security Company
02.2020 - 03.2021
Receptionist/Administrative Assistant
Exact Taxes
11.2018 - 11.2021
Certification in Computer Science -
UNITED EDUCATION INSTITUTE
High school diploma - Academic
VICTOR VALLEY HIGH SCHOOL