Candice Jackson
Groveland,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Infinite Communications, INC.
Fruitland Park, FL
03.2023 - Current
- Supported in the implementation of new job details for crews
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated crew schedules and assignments
- Ensured the timely upload of pictures, asbuilts and construction codes into the system for forwarding to companies
- Handled all aspects of invoicing
- Managed database systems containing customer contact information.
Warranty Coordinator Service Coordinator
84 Lumber
Winter Garden, FL
07.2022 - 03.2023
- Investigated warranty discrepancies with manufacturers or suppliers for replacement or repair of defective products.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Provide excellent customer service by responding promptly to inquiries and resolving any issues or complaints.
- Inform customers of any changes or delays to their scheduled appointment times.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
- Responded to customer inquiries regarding product warranties via telephone, email, or in person.
Owner Loyalty Manager
REED NISSAN
Clermont, FL
02.2020 - 07.2022
- Excel spreadsheets
- Word document
- Planning employees Saturday lunches
- Email blasts for customer deals and savings
- Employee events such as potlucks etc
- Employee schedule
- Submitting new hire paperwork
- Interviews for new hires
- Made sure employees were up to date on classes and paperwork.
Internet Sales
Internet Sales
Leesburg, FL
02.2018 - 02.2020
- Effectively oversaw internet sales lead management by analyzing and addressing inquiries received through company's website and external platforms.
- Built rapport with potential clients by providing valuable information about dealership offerings.
- Generated reports tracking sales performance metrics including daily, weekly, and monthly number of sales appointments booked.
- Delivered comprehensive details on vehicle specifications, available financing alternatives, warranties, and competitive pricing.
- Effectively made outbound calls to follow up on leads generated from diverse sources including web forms and emails.
- Entered appointment details into CRM software for BDC operations through data entry responsibilities.
- Maintained up-to-date knowledge of product changes and new models available.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Internet Sales Consultant
Advantage CDJR
Mount Dora, FL
05.2016 - 01.2020
- Worked for one group that had 5 locations. Helped with all 5 locations (3 CDJR,Cadillac and Buick GMC)
- Conducted outbound calls to follow up on leads generated from various sources such as web forms, emails.
- Monitored incoming emails from customers seeking assistance or information about vehicles or services offered.
- Answered customer inquiries via phone, email, or online chat.
- Participated in training sessions designed to improve job skills related to BDC operations.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
High school or equivalent -
West Orange High School
Winter Garden, FL05.2007
Skills
- CRM Software
- Time management
- Microsoft Word
- Sales
- Communication skills
- Negotiation
- Management
- Marketing
- Spreadsheet Management
- Office Administration
- Appointment Scheduling
- Relationship Building
- Lead Generation
- Advanced in Microsoft Excel, Project, and Visio
Certification
Driver's License
Assessments
- Filing & organization, Proficient, 06/01/24, Arranging and managing information or materials using a set of rules
- Forklift safety, Proficient, 07/01/22, Best practices and safety hazards in forklift operation
- Administrative assistant/receptionist, Proficient, 06/01/24, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 03/01/23, Responding to customer situations with sensitivity
- Management & leadership skills: Impact & influence, Proficient, 03/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer service, Proficient, 03/01/23, Identifying and resolving common customer issues
- Project timeline management, Proficient, 03/01/23, Prioritizing and allocating time to effectively achieve project deliverables
- Warehouse safety, Proficient, 07/01/23, Using safe practices in a warehouse setting
- Sales skills, Proficient, 07/01/23, Influencing and negotiating with customers
- Supervisory skills: Motivating & assessing employees, Proficient, 03/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
Timeline
Administrative Assistant
Infinite Communications, INC.
03.2023 - Current
Warranty Coordinator Service Coordinator
84 Lumber
07.2022 - 03.2023
Owner Loyalty Manager
REED NISSAN
02.2020 - 07.2022
Internet Sales
Internet Sales
02.2018 - 02.2020
Internet Sales Consultant
Advantage CDJR
05.2016 - 01.2020
High school or equivalent -
West Orange High School
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