Candice Jarreau
Baton Rouge,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Articulate, enthusiastic and proven skills with establishing rapport with clients. Solid team player.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Phone Banker-Remote
Power Coalition
Baton Rouge, LA
04.2021 - 02.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted with registering people to vote
Customer Service Assistant Manager
Piercing Pagoda Of Zale
Baton Rouge, LA
06.2010 - 07.2020
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Receptionist
Multiple Solutions LLC
Baton Rouge, LA
05.2008 - 01.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Secretary
Ike Hawkins Attorney At Law
Baton Rouge, LA
06.1999 - 06.2006
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Created and updated records and files to maintain document compliance.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA 08.1996 - 05.2000
Bachelor of Science - Education
Grand Canyon University
Phoenix, AZ 08.2023 - Current
Skills
55 WPM typing speed
Customer service oriented
Skilled Collaborator
Computer and Software skills
Timeline
Bachelor of Science - Education
Grand Canyon University
08.2023 - Current
Phone Banker-Remote
Power Coalition
04.2021 - 02.2022
Customer Service Assistant Manager
Piercing Pagoda Of Zale
06.2010 - 07.2020
Receptionist
Multiple Solutions LLC
05.2008 - 01.2020
Administrative Secretary
Ike Hawkins Attorney At Law
06.1999 - 06.2006
High School Diploma -
Woodlawn High School
08.1996 - 05.2000