CANDICE JEFFERSON
Eastvale,USA
Summary
Motivated and detail-oriented individual seeking an HR position to apply strong organizational and communication skills in a dynamic workplace. Dedicated to fostering employee satisfaction and contributing to the development of HR strategies to enhance organizational performance and employee engagement.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER
BIG 5 SPORTING GOODS CORP
05.2023 - Current
- Implementing workflow procedures based on direction from the company's general manager
- Opening and closing of the store
- Process payroll timesheets
- Performing customer sales and service
- Enforce daily operating procedures to ensure store is clean, adequately stocked and organized
- Verify all merchandise is stocked and displays are appealing, priced correctly and displayed in safe manner
- Process returns and exchanges
- Motivate, encourage, and challenge all employees
- Resolve customer complaints
- Inventory control and enforcement of loss prevention policies and procedures.
HR RECRUITING INTERN
SLMG BRAND MANAGEMENT FIRM
10.2022 - 05.2023
- Recruit, Source, and Interview prospective candidates across different job posting platforms
- Schedule candidate interviews using Calendly
- Maintain accurate documentation in the ATS and CRM systems
- Successful execution of job responsibilities requires the ability to operate independently and effectively utilize initiative, discretion, and confidentiality
- Perform additional assignments per management's direction.
OFFICE ASSISTANT III
COUNTY OF RIVERSIDE- HR
10.2021 - 02.2022
- Completed clerical tasks such as filing, copying, and distributing mail
- Checking and responding to company emails, report to supervisor and company management
- Human Resources (HR) duties: Assisting employees with paperwork such as payroll, employee benefits, insurance, FMLA, personnel management and other HR functions
- Provide employees with badges and parking permits along with logging the information on a spreadsheet daily
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
LICENSED INSURANCE SPECIALIST
AAA
09.2016 - 10.2021
- Reviewed and revised insurance policies daily
- Researched coverage and premium options and supply customers with the best coverage available
- Managed escalated calls and resolved customer's issues and concerns
- Processed payments, corrections, endorsements, and cancellations
- Entered member notes into files after any contact for future reference
- Communicated with third parties, such as lienholders, attorneys, and mortgage companies daily
- Exceeded monthly metrics
- Took the role as the team leader, whenever colleagues had questions about a policy, assisted the team in the group chat
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
Education
Bachelor of Science - Business Administration - Mgmt & Human Resources
California State Polytechnic University
Pomona, CA12.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)
- Data Entry
- Organizational Skills
- Administrative Support
- ATS & CRM Systems
- Coordinate & Schedule appointments using Calendly
- Recruitment & Onboarding
- Review Job Postings
Timeline
ASSISTANT MANAGER
BIG 5 SPORTING GOODS CORP
05.2023 - Current
HR RECRUITING INTERN
SLMG BRAND MANAGEMENT FIRM
10.2022 - 05.2023
OFFICE ASSISTANT III
COUNTY OF RIVERSIDE- HR
10.2021 - 02.2022
LICENSED INSURANCE SPECIALIST
AAA
09.2016 - 10.2021
Bachelor of Science - Business Administration - Mgmt & Human Resources
California State Polytechnic University
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