Candice Johnson
Monroe,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-driven business professional with over 20 years of experience in hospitality, customer service, food distribution sales, and executive recruitment. Possesses a diverse skill set and a passion for exceptional service, enabling swift adaptation to evolving industries. Consistently achieves sustainable results and exceeds expectations.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Stripling's General Store
07.2024 - Current
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Increased productivity 25% by Initiating, planning and executing process improvements to optimize time to prepare customers orders and maintain sufficient level on grab and go line.
- Developed and maintained positive relationships with customers to enhance service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Executive Recruiter
TYGES International
02.2022 - 10.2023
- Connecting with top talent, cultivating long lasting relationships, and successfully placing leaders at all levels worldwide in the manufacturing industry
- Generated $225,000 for the company through five successful placements
- Effectively used LinkedIn, indeed, Monster, GitHub, Facebook, Twitter, and/or Glassdoor to generate candidates
- Cultivated in-depth understanding of the Manufacturing industry trends and hiring desires.
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Marketing & Sales Consultant
RRS Foodservice
05.2019 - 08.2021
- Established RRS Foodservice Market Presence throughout Hampton Roads market as well as Peninsula region (Gloucester, West Point, and Williamsburg)
- Secured and kept 20+ new accounts during Covid by creating mutually beneficial business partnerships, generating 30,000$ in sales per week
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Marketing & Sales Consultant
Sysco of Hampton Roads
11.2016 - 05.2019
- Nurtured relationships with decision makers in various business groups to win new business and increase repeat opportunities within the market
- Increased sales by 25% YOY within my assigned territory cultivating relationships, using technologies such as Microsoft Analytics and social media platforms
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Managing Partner
Outback Steakhouse
03.2007 - 11.2015
- Established, perfected, and enforced business policies to keep consistency and high-quality standards across industry operations to keep and expand a 4.5-million-dollar business
- Our team used strategic tactical plans to increase sales YOY by 10%, generated $500,000 in sales each year 2011 – 2015, became the Regional Training Store, and developed ten managers for the Region
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Managed financial, operational and human resources to optimize business performance.
- Established and implemented business procedures and process improvements.
- Managed restaurant scheduling, foodservice and customer service.
- Oversaw business-wide changes to modernize procedures and organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Cultivated company-wide culture of innovation and collaboration.
Education
Bachelor of Business - Business
Darton College
Albany, GA06.1999
Skills
- Leadership Development
- Excellent Customer Service
- Time Management
- Self Motivated & Accountable
- Communication
- Proficient in MS Office Suite, Salesforce, Linked In, Google Analytics, and multiple ERP systems
- Social Media Recruiting
- Excellent skills in both cold calling and prospecting
- Business Management
- Consultative Selling
- Strong Analytical Person
- Customer relationship building
Accomplishments
Managing Partner of the Year, Bloomin Brands, 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Customer Service Specialist
Stripling's General Store
07.2024 - Current
Executive Recruiter
TYGES International
02.2022 - 10.2023
Marketing & Sales Consultant
RRS Foodservice
05.2019 - 08.2021
Marketing & Sales Consultant
Sysco of Hampton Roads
11.2016 - 05.2019
Managing Partner
Outback Steakhouse
03.2007 - 11.2015
Bachelor of Business - Business
Darton College
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