Candice Joiner
McKinney ,TX
Summary
Hardworking and reliable individual with desire to make customers feel welcome. Detail oriented with strong work ethic. Offering excellent communication skills and problem solving skill. Ready to acquire new knowledge and develop. Kind Admissions Coordinator with hands-on experience handling pre-admissions interviews and screenings. In-depth knowledge of administrative and insurance procedures. Deadline-driven and ambitious with great technical expertise. Organized and knowledgeable Admissions Assistant bringing expertise in data entry, report preparation and clerical support.
Overview
8
8
years of professional experience
Work History
Admissions Specialist
Texas Health Presbyterian Hospital
Dallas, TX
09.2022 - Current
- Answered application and enrollment inquiries from public via telephone or email.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed administrative tasks such as filing paperwork, preparing reports, answering phones, scheduling appointments.
- Monitored clients' insurance coverages to ensure changing needs were met.
Dietary Aide
Baylor Scott & White Institute for Rehabilitation
Frisco, TX
08.2021 - 03.2022
- Served specific meals to patients with special dietary needs
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Checked and updated diet orders via computer database
- Delivered designated trays and supplies to patients as scheduled
- Taking patients meal order
Customer Service Representative
MISD
McKinney, TX
08.2017 - 05.2021
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Health Sciences
Collin County Community College District
McKinney, TX01-2025
Phlebotomist - Phlebotomy
Collin Country Community College
McKinney, TX08.2022
Medical Front Office - Health Administration
Rowlett Career Advancement Center
Dallas, TX09-2021
Skills
- Customer service
- Office administration
- Problem solving
- Medical admissions processes
- Data entry
- Teamwork and collaboration
Timeline
Admissions Specialist
Texas Health Presbyterian Hospital
09.2022 - Current
Dietary Aide
Baylor Scott & White Institute for Rehabilitation
08.2021 - 03.2022
Customer Service Representative
MISD
08.2017 - 05.2021
Some College (No Degree) - Health Sciences
Collin County Community College District
Phlebotomist - Phlebotomy
Collin Country Community College
Medical Front Office - Health Administration
Rowlett Career Advancement Center
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