Summary
Overview
Work History
Education
Skills
Timeline
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Candice Kenney

Magna,Utah

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

General Manager

Advance Auto Parts
07.2016 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Part Sales Manager

AutoZone
04.2013 - 07.2016
  • Ordered parts for customers, repair shops, and service departments.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Processed and reshelved return orders, checking for discrepancies and potential usage.
  • Built relationships with customers and community to establish long-term business growth.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Shipping Specialist

Infinisource
09.2013 - 04.2014
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Timely management of construction and shipping of products.

Administrative Assistant

Lowe's
06.2007 - 07.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Established administrative work procedures to track staff's daily tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Maintained an up-to-date department organizational chart. Coordination of 20+ team members.
  • Managed various activities; receptionists area, front desk processes, daily office operations, answering phone calls and customer service.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.

Customer Service Representative/Meal Preparation

Ken's Sandwich Shoppe
09.2004 - 06.2008
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Cyprus High School
Magna, UT
06.2007

Skills

  • Sales Expertise
  • Labor Cost Controls
  • Profit and Loss Accountability
  • Employee Scheduling
  • Administrative Skills
  • Team Leadership
  • Coaching and Mentoring
  • Time Management
  • Performance Evaluations
  • Client Relations

Timeline

General Manager

Advance Auto Parts
07.2016 - Current

Shipping Specialist

Infinisource
09.2013 - 04.2014

Part Sales Manager

AutoZone
04.2013 - 07.2016

Administrative Assistant

Lowe's
06.2007 - 07.2012

Customer Service Representative/Meal Preparation

Ken's Sandwich Shoppe
09.2004 - 06.2008

High School Diploma -

Cyprus High School

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Candice Kenney