Enthusiastic and friendly professional with a passion for helping others and building positive relationships in educational and business settings. Excels in engagement using a creative approach to service. Dedicated to building relationships with care and compassion for individual needs. Believes that a collaborative approach and being team focused creates the best professional environment.
Overview
32
32
years of professional experience
Work History
Educational Assistant Teacher
Mansfield Independent School District
08.2017 - 07.2024
Designed and created classroom transformations biweekly to follow changing instructional themes.
Increased student engagement by implementing hands-on learning activities and group projects.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Led small group instruction sessions, enabling more targeted teaching strategies and personalized attention for each student.
Participated in professional development opportunities regularly to stay current on educational trends and best practices, applying new knowledge directly into daily practice.
Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Served as a mentor for new Educational Assistants, providing guidance on classroom management strategies.
Promoted positive classroom environment by implementing effective behavior management techniques, resulting in decreased disruptions and increased focus on learning.
Assisted with lesson planning, ensuring alignment with curriculum standards and objectives.
Maintained accurate records of student progress, collaborating with teachers and parents to develop strategies for improvement.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Fostered student curiosity and interest through creative hands-on activities.
Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Small Business Co-Owner and Marketer
Dandy Drug
06.2013 - 11.2016
Collaborated with co-owner on critical decision-making regarding business growth opportunities.
Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Optimized store layout for creating an inviting atmosphere that encouraged customer browsing and purchases.
Increased brand visibility within the community by participating in local events.
Developed marketing strategies to attract new clients and increase revenue, including local advertising and detailing physician offices.
Trained and motivated employees to perform daily business functions.
Interacted well with customers to build connections and nurture relationships.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Created exciting merchandise displays to catch attention of store customers.
Created and collaborated with graphic designers to create customized marketing products.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Homemaker
Kuper Home
06.1995 - 05.2013
Developed and monitored large family
Instructed and assisted in the development of health and personal habits.
Taught and performed activities to encourage intellectual development.
Organized and hosted opportunities for other mothers with young children to connect, network, and socialize.
Bank Teller Supervisor
First National Bank of Lubbock
02.1992 - 06.1995
Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
Managed risk effectively by monitoring teller activities, ensuring compliance with banking regulations and policies.
Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
Enhanced the overall customer experience by working closely with the team to identify and address specific areas for service improvement.
Examined tellers' reports of daily transactions for accuracy.
Education
Texas Tech University
Lubbock, TX
Arlington High School
Arlington, TX
Skills
Self Starter With Growth Mindset
Customer Service Professional
Excellent In Working With Children
Friendly, Approachable Demeanor
Strong Interpersonal Skills
Specialist in Customer Acquisition and Retainment
Strong Work Ethic
Patient
Creative
On-Time Project Completion
Teamwork Focused With Positive Attitude
Strong Writing and Communication Skills
Organized and Dependable
Attention to Detail
Conflict Resolution
Timeline
Educational Assistant Teacher
Mansfield Independent School District
08.2017 - 07.2024
Small Business Co-Owner and Marketer
Dandy Drug
06.2013 - 11.2016
Homemaker
Kuper Home
06.1995 - 05.2013
Bank Teller Supervisor
First National Bank of Lubbock
02.1992 - 06.1995
Texas Tech University
Arlington High School
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