Summary
Overview
Work History
Education
Skills
Timeline
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Candice Kysar

Candice Kysar

Clackamas,OR

Summary

Dynamic Customer Advocate at Carvana with a proven track record in resolving complex issues and enhancing customer satisfaction. Skilled in data entry and active listening, I excel in multitasking and maintaining professionalism under pressure. Committed to fostering strong relationships and driving service excellence through effective communication and problem-solving.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Customer Advocate

Carvana
03.2024 - Current
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Managed high-volume customer interactions, ensuring prompt resolution and information delivery.
  • Utilized active listening to understand customer problems and offer correct information.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
  • Streamlined communication channels for improved responsiveness to customer inquiries.
  • Trained staff on operating procedures and company services.

Behavior Technician

Crestview Recovery
04.2022 - 03.2024


  • Supported patient confidentiality in accordance with HIPAA
  • Treated clients and families with respect and dignity.
  • Maintained daily logs for individual patient assessments.
  • Organized recreational activities to assist in patient recovery.
  • Facilitated medication administration and ensured accurate counting.
  • Monitored and logged patient blood pressure and pulse rate in medical charts.

Front Desk Agent

Merete Hotel Management
03.2020 - 04.2022
  • Self-motivated, with a strong sense of personal responsibility
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic
  • Learned and adapted quickly to new technology and software applications

Head Bartender

Sutton’s Tavern
06.2017 - 03.2020


  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

High School Diploma - General

Gresham High School
Gresham, OR
05.1999

Skills

  • Upselling strategies
  • Customer service excellence
  • Service-oriented mindset
  • Task scheduling
  • Policies and procedures adherence
  • Problem-solving skills
  • Time management
  • Reliability
  • Excellent communication
  • Professionalism

Timeline

Customer Advocate

Carvana
03.2024 - Current

Behavior Technician

Crestview Recovery
04.2022 - 03.2024

Front Desk Agent

Merete Hotel Management
03.2020 - 04.2022

Head Bartender

Sutton’s Tavern
06.2017 - 03.2020

High School Diploma - General

Gresham High School

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Candice Kysar