Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Lanutti

Long Branch

Summary

Dynamic professional with a strong background in hospitality and investigations, notably at CSS Tech Solutions. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in complex problem-solving and team leadership, fostering a collaborative environment that drives efficiency and improves operational outcomes. Highly reliable and dedicated to maintaining high standards.

Overview

16
16
years of professional experience

Work History

Bartender

Town Tavern
01.2014 - 04.2015
  • Crafted diverse cocktails and beverages to meet customer preferences and enhance dining experience.
  • Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
  • Trained and mentored new bartenders on service standards and drink preparation techniques.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
  • Served high customer volumes during special events, nights, and weekends.

Internal Investigator

CSS Tech Solutions
03.2013 - 06.2014
  • Led investigative teams to identify and mitigate compliance risks within client operations.
  • Developed comprehensive reports detailing findings and recommended actions for improvement.
  • Collaborated with cross-functional teams to streamline investigative processes and enhance efficiency.
  • Conducted in-depth analysis of data trends to support strategic decision-making initiatives.
  • Documented findings and prepared detailed reports.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.

Supervisor of Internal Operations/Investigator

ICU Investigations
08.1999 - 04.2013
  • Oversaw daily operations, ensuring compliance with investigation protocols and standards.
  • Mentored junior staff, fostering professional growth and enhancing team performance.
  • Developed training programs that streamlined onboarding processes for new employees.
  • Implemented quality assurance measures that improved case handling accuracy and efficiency.
  • Analyzed investigation data to identify trends and inform strategic decision-making.
  • Led project initiatives aimed at improving investigative methodologies and outcomes.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Highland Highschoool
Blackwood, NJ
06-1999

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Handling difficult customers
  • Menu memorization
  • Hospitality service expertise
  • Service-oriented mindset
  • Food service

Timeline

Bartender

Town Tavern
01.2014 - 04.2015

Internal Investigator

CSS Tech Solutions
03.2013 - 06.2014

Supervisor of Internal Operations/Investigator

ICU Investigations
08.1999 - 04.2013

Highland Highschoool

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