Candice Lanutti
Long Branch
Summary
Dynamic professional with a strong background in hospitality and investigations, notably at CSS Tech Solutions. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in complex problem-solving and team leadership, fostering a collaborative environment that drives efficiency and improves operational outcomes. Highly reliable and dedicated to maintaining high standards.
Overview
16
16
years of professional experience
Work History
Bartender
Town Tavern
Berlin, NJ
01.2014 - 04.2015
- Crafted diverse cocktails and beverages to meet customer preferences and enhance dining experience.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained and mentored new bartenders on service standards and drink preparation techniques.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
- Served high customer volumes during special events, nights, and weekends.
Internal Investigator
CSS Tech Solutions
Voorhees, NJ
03.2013 - 06.2014
- Led investigative teams to identify and mitigate compliance risks within client operations.
- Developed comprehensive reports detailing findings and recommended actions for improvement.
- Collaborated with cross-functional teams to streamline investigative processes and enhance efficiency.
- Conducted in-depth analysis of data trends to support strategic decision-making initiatives.
- Documented findings and prepared detailed reports.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
Supervisor of Internal Operations/Investigator
ICU Investigations
West Berlin, NJ
08.1999 - 04.2013
- Oversaw daily operations, ensuring compliance with investigation protocols and standards.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Developed training programs that streamlined onboarding processes for new employees.
- Implemented quality assurance measures that improved case handling accuracy and efficiency.
- Analyzed investigation data to identify trends and inform strategic decision-making.
- Led project initiatives aimed at improving investigative methodologies and outcomes.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Highland Highschoool
Blackwood, NJ06-1999
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Menu memorization
- Hospitality service expertise
- Service-oriented mindset
- Food service
Timeline
Bartender
Town Tavern
01.2014 - 04.2015
Internal Investigator
CSS Tech Solutions
03.2013 - 06.2014
Supervisor of Internal Operations/Investigator
ICU Investigations
08.1999 - 04.2013
Highland Highschoool