Candice Lee

• Implemented individualized treatment plans to support clients with developmental disabilities.
• Assisted in data collection and analysis for behavior tracking and progress monitoring.
• Collaborated with interdisciplinary teams to enhance client care and communication strategies.
• Utilized behavioral intervention techniques to promote skill acquisition and reduce challenging behaviors.
• Engaged clients through structured activities designed to improve social skills and daily living tasks.i8
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
• Supported client using principles of applied behavior analysis.
• Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
• Treated clients and families with respect and dignity.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Charted on each patient daily.
• Maintained patient records, documenting changes in patient condition.
• Participated in patient education, helping to reinforce concepts and treatment plans.

• Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
• Utilized CRM software to track customer interactions and streamline support processes.
• Collaborated with team members to resolve complex issues efficiently and effectively.
• Adapted quickly to new products, ensuring up-to-date knowledge for optimal customer support.
• Managed high call volumes while maintaining professionalism and effective communication skills.
• Participated in training sessions to enhance product knowledge and customer service techniques.
• Provided consistent follow-up on unresolved issues, ensuring timely resolution for customers.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Trained new Customer Service Representatives on company policies, procedures, and best practices.

• Analyzed transaction patterns to identify potential fraud incidents and mitigate risks.
• Collaborated with cross-functional teams to enhance fraud detection processes and improve accuracy.
• Utilized analytical tools to monitor account activities and flag suspicious behavior effectively.
• Conducted thorough investigations of flagged transactions to determine legitimacy and prevent losses.
• Provided detailed reports on findings, contributing to strategic decision-making for fraud prevention initiatives.
• Adapted quickly to evolving trends in fraudulent activities, ensuring timely response measures were implemented.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Supported system upgrades by testing functionalities related to fraud analysis tools and software enhancements.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Played key role in recovery of substantial amounts of funds by resolving complex fraud cases.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.

• Managed scheduling and calendar coordination for executive team, ensuring optimal time management.
• Developed and maintained filing systems, enhancing document retrieval efficiency.
• Assisted in preparing reports and presentations, ensuring accuracy and timely delivery.
• Coordinated travel arrangements and itineraries for staff, optimizing logistics and cost-effectiveness.
• Implemented office supply inventory system, reducing waste and ensuring availability of necessary materials.
• Trained new administrative staff on office procedures, fostering a supportive work environment.
• Streamlined meeting preparation processes, resulting in more productive discussions and decisions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.

Completed forms, reports, logs, and records to quickly handle all documentation for human resources.