Candice Lucas
Okeechobee,FL
Summary
I am know for being a person of Many trades and skills. I love to learn new skills and excel the best I possibly can. I have been an Executive Assistant, Legal Assistant, Pre and Post Closing Manager, Title Policy Specialist with many other Title Company, Professional and Law Office functions with 10 plus year experience. I am known for providing very professional courteous support to all principals and clients that I have worked with and for. I am very detail oriented, great multitasking skills, easily adaptable to my surroundings and eager to learn new and improved skills in a long-term setting. I am very eager to learn, and I love to be a part of a hard-working team. I love to help in other areas even if it is not a part of my job description, a happy team makes for a happy work environment. Spirited in all jobs that I have worked at, committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
23
23
years of professional experience
Work History
Head Coach / Office Manager
TNT Gymnastics Of Wellington
08.2021 - 10.2022
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Increased overall team proficiency by using educational drills and activities.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Legal Assistant / Pre & Post Closing Manager
Leslie Robert Evans & Associates, P.A.
06.2012 - 05.2021
- Pre and Post Closing on all Title Closing Clients
- Order all title commitments, lien and permit searches, and estoppel letters
- Reviewing all Underwriting matters with Old Republic Title Company
- Issuing owner and loan title policies on all files, financing and Cash closing
- Overseeing all Buyer and Seller only representation files along with preparing closing documents and mortgage documents
- Completing Homestead exemption applications and troubleshooting issues with exemptions
- Assisting all attorneys in any legal letter and document drafting, and Official Records searches for all Real Estate matters and Litigation.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Account Service Representative / Customer Service representative
Comcast
05.2007 - 10.2011
- Receiving in bound customer service calls regarding accounting, changes in services, billing questions and discrepancies, troubleshooting calls and tech schedule calls
- Taking special projects to help and assist trouble shooting measures.
- Researched options and recommended services to address clients' needs.
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Advocated for client needs within the company to improve experience and increase customer retention.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Advocated for client needs within the company to improve experience and increase customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
U.S. Regulatory Affairs Specialist
3i Implant Innovations
06.2003 - 01.2006
- Receiving inbound calls on defective product, sending defective product for testing and replacement
- Providing customer support for clients with defective issues or warranty issues
- Reporting all defective and warranty products to the IRS and handling all IRS reporting for warranty and regulatory department.
- Maintained and archived regulatory paperwork.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Recommended improvements to processes.
- Received, researched and resolved consumer inquiries.
Receptionist
Dr. William A. Jacobs, D.O.
08.1999 - 04.2003
- Checking in patients and out for appointment, making patient appointments via phone, checking insurance information along with co-pay and benefits verification
- Assisting in insurance claims and benefit issues
- Filing and records keeping on all patient files.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
Education
Skills
- Offensive and Defensive Strategy
- Skills Workshops
- Team Budgeting
- Game Strategy
- Policy Implementation
- Performance Management
- Operations Management
- Business Development
- Financial Management
References
Available upon request
Timeline
Head Coach / Office Manager
TNT Gymnastics Of Wellington
08.2021 - 10.2022
Legal Assistant / Pre & Post Closing Manager
Leslie Robert Evans & Associates, P.A.
06.2012 - 05.2021
Account Service Representative / Customer Service representative
Comcast
05.2007 - 10.2011
U.S. Regulatory Affairs Specialist
3i Implant Innovations
06.2003 - 01.2006
Receptionist
Dr. William A. Jacobs, D.O.
08.1999 - 04.2003