Candice Mabry
Summary
Highly skilled Administrative professional seeking to utilize my office and interpersonal communication skills for the betterment of a company. Adept in managing and maintaining an organized documentation system, working one-on-one with customers, and providing optimal front-end and back-end support.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
17
17
years of professional experience
Work History
Front Desk Representative
Sunflower OBGYN
New York
04.2024 - 02.2025
- Greet Patients upon their arrival, verifying demographic information, having patients update necessary forms and information, collecting any co-payments, past due balances, OB prepayments in full when required, preparing the chart with updated and signed forms, as well as copy of the patient's insurance card
- Update any EMR demographics
- Update any patient information changes in the computer system in an accurate and timely manner
- Properly prioritizing those issues and updates that may affect the patient flow for the remainder of the visit
- Communicate with patients in the waiting room to ensure that they have signed in and are not waiting an extensive amount of time; notify patients of delays due to emergencies, keeping the clinical coordinator apprised of any flow/running over issues needed attention
- Check-out patients in a timely manner, giving them your full attention, scheduling follow-up appointments for the patient when requested, providing the patient with information regarding appointments outside of our office and preparing a release of medical records forms to obtain patient's records from a previous physician
- Scans all daily records and files to the EMR
- Prepare schedules for the following business day to include insurance verification, needed information or forms documented and notification to patients regarding balances and needed insurance information the day prior to their appointment
- Prepares lobby and front office for opening and verifies cash drawer
- Booking and scheduling surgeries
- Prior Authorizations
- Performing confirmation calls
- Creating and Maintaining documents via Microsoft Word and Excel
Ambulatory Supervisor I
Children's Hospital Boston
Boston
09.2022 - 12.2023
- Performed diversified clerical duties for executives, management, and staff within the Hospital while maintaining a professional environment
- Outlook calendar management for manager and VP
- Greeted guests, answering phones
- Planning and scheduling meetings, consolidating status reports, and any other projects as needed
- Provided administrative support to the department including document preparation and record management
- Manages individual and group scheduling needs
- Coordinates communication flow within the team and the department via telephone, email, and intranet
- Maintains supplies and equipment to meet team needs
- Displays extraordinary customer service skills in person, telephone, and written communications
- Manage special projects as identified through the initiative
- Organize and coordinate small and large meetings with various degrees of complexity (outside location, travel, food, and logistics) Ability to manage multiple projects with multiple owners at one time
- Ability to handle confidential information appropriately
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- High degree of flexibility with good interpersonal and organizational skills
- Ability to multi-task and work independently with minimum supervision
- Ability to effectively communicate
- Ability to work and participate in a team environment within and across departments
- Works independently to initiate and complete Executive support functions for senior/executive leadership
- Acts independently as a representative to hospital leadership
- Responds to requests for information from a variety of senior/executive level leaders
- Independently screens phone and face to face requests for the manager or VP leadership of perioperative programs
- Works independently to assist in the coordination/scheduling for manager or VP including scheduling of standing meetings, responding to requests for meetings as requested
- Meets all assigned deadlines
- Compiled detailed manuals for each area within perioperative programs with pictures and how to guides for new staff for reference
- Assist manager or VP develop and gather data for specific projects
- Collects agenda items, prepares agenda and composes minutes as requested
- Collects information and creates reports from established data and/or departments
- Establish and maintains office files and records and assembles information from these and other sources
- Archives files independently as appropriate
- Prints meeting materials and prepares meeting folders for internal and external meetings of the manager and VP leadership
- Researches and compiles information as requested from manager or VP
- Works independently drafting personal and business correspondence, letter and memos as requested
- Proofreads all typed correspondence prior to submittal or distribution
- Compiles accurate statistical, financial or unit activity data for department as assigned
- Participates in cross-training with all support other support staff in hospital
- Prioritizes mail, messages, inquiries, etc
- For manager or VPs action or response
- Works with management to coordinate and identify educational and training opportunities
- Created and implemented the daily operational schedule for 20+ administrative personnel, time off requests, vacations, jury duty, trainings, classes, and LOAs
Lead Patient Experience Representative
Boston Children's Hospital
Boston
07.2019 - 09.2022
- Working closely with the Senior Program Managers to coordinate onboarding for new admin staff.
- Scheduling joint monthly meetings
- Collaborated with clinical staff to ensure timely communication of test results and care plans to patients.
- Collaborating closely with the co-directors of the Medical Students Program to coordinate clerkship activities
- This includes, but not limited to, generating student rosters, communicating incoming students to relevant stakeholders, facilitating student onboarding, developing clinical schedules, conducting orientations, and overseeing the distribution and tracking of student evaluation surveys to faculty
- On-site presence is required at both hospitals for new student onboarding monthly or as needed
- Tracking attendance to Faculty Development Sessions and distributing attendance summaries
- Assisted with entering surgeries scheduled ensuring correct equipment, surgeon and length of surgery is documented along with any special requirements or precautions are listed
- Representing high-level problem resolution skills
- Triaging multi phone line system and beeper answering questions, comments, concerns along with a host of other topics within my knowledge and scope of practice
- Ordering and maintaining supplies from WB Mason, Allied, and Taylor Communications
- Maintaining mailboxes and lockers for PACU Staff Nurses and Clinical Assistants
- Assisting PACU charge nurse and DSU facilitator with 'announcements', patient placement, and other tasks related to daily operations
- Maintaining PACU census, ensuring correct billing for patients by updating 'observation times', PACU times, discharge times and dispositions in epic
- Scheduling & Coordination working with the Clinical Coordinators of Patient Placement and using capacity management to book beds for patients, keeping the census board and SurgiNet updated
- Assisting PACU and DSU nurses with various projects as needed
- Training and cross training peers and new hires
- Ongoing communication with biomed, materials management (CES), engineering, and ESD, to maintain equipment, supply, cleaning and safety requests or issues
- Ensuring to follow-up on any requests and or issues accordingly
- Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management
- Resolve equipment, supply, cleaning and safety issues
- Following through on identified Problems
Senior Patient Experience Representative
Boston Children's Hospital
Boston Childrens Hospital
06.2016 - 07.2019
- Supported a positive patient experience through active listening, empathetic communication, and prompt issue resolution.
- Assisted healthcare providers with administrative tasks such as obtaining prior authorizations or scheduling follow-up appointments.
- Reduced wait times for patients by effectively managing front desk operations and promptly addressing concerns.
- Managed a high volume of incoming calls efficiently while maintaining accuracy in data entry and documentation.
- Answering and Triaging Multi phone line system
- Coordinating all documents onto the unit, faxing, copying, faxing, collating.
- Arranging transportation i.e. ambulances for complex patients needing to return home or patients being discharged to another acute facility.
- Coordinating logistics of patient discharge, checking on family notification and equipment.
- Admit, transfer, and or discharge patients.
- Maintain staff mailboxes and lockers for PACU nurses and clinical assistants.
- Assisting with daily patient announcements, patient placement, and other tasks related to daily operations.
- Maintaining PACU and DSU Census, ensuring correct billing for patients.
- Updating "observation" time once a patient has reached floor status and ready to be admitted to the floor but the bed is not ready for the patient.
- Maintained strong knowledge of clinic policies and procedures, ensuring consistent application throughout daily tasks and interactions with patients.
- Strengthened patient-provider relationships by serving as a liaison between healthcare professionals and patients, addressing any questions or concerns in an empathetic manner.
- Contributed to high-quality customer service by consistently receiving positive feedback from patients in satisfaction surveys.
- Assist charge nurse with various projects as needed.
- Created new and updated nursing assignment sheets.
- Worked with COPP and ensured patients would be assigned to the correct floor and service.
- Monitored BMS
- Compiled DSU Discharge log.
- Cleaned and dismantled DSU Binders once patient was discharged.
- Used SurgiNet to update expected patients
- Cross covered other area within periop if needed.
- Trained in the liaison office re-uniting patients with their family.
- Trained on creating the staff schedule.
Ambulatory Service Representative
Boston Children's Hospital
Boston, MA
03.2014 - 06.2016
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Assisted patients with financial inquiries, offering guidance on payment plans and available resources.
- Prepared comprehensive daily reports on patient volume, revenue collected, outstanding balances, and other pertinent data for management review.
- Answered and coordinated phone calls for the unit.
- Compiled discharge information for patients.
- Supported clinic operations with accurate data entry and document management, facilitating timely billing and insurance claim processing.
- Documented actions in system to maintain patient history and billing files.
- Trained in the pre op clinic worked on patient schedules.
- Maintained patient pre op clinic times ensured patient went through all parts of the clinic.
- Organized staff schedules.
Unit Coordinator
Floating Hospital for Children
Boston
01.2008 - 07.2011
- Performed various administrative functions; answer busy multi line phone and triage calls to and from patients, nurses, doctors, and other staff
- Provided administrative support to the Pediatric Bone Marrow Transplant, Pediatric Intensive Care Units, Adult Surgical, Adult Neuroscience, and Adult Psychiatric Units
- Worked with the ADT Center to book patients to the appropriate beds
- Maintained the medical record, filing, copying, faxing admit or discharge summaries to PCPs & VNAs
- Scheduled Ambulances for patients being discharged home or to other facilities
- Transcribed Medications/ entered physician orders into Soarian, printed and reviewed the OR schedule for potential admissions for the following day
- Maintained Supplies through eprocurement and weekly par level checks
- Update the census board
- Supported Nurse Manager with various projects for the unit, compiling data using Microsoft excel and powerpoint & research
- Hosting and leading weekly unit coordinator meetings
Education
Bachelor of Science - Health Care Administration
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Ability to Multitask
- Customer Service
- Adaptability
- Effective Time Management
- Microsoft Office
- Problem Solving Skills
- Leadership Skills
- Multitasking Skills
- Project Management Skills
- Interpersonal Communication Skills
- Administrative Skills
- Clerical Skills
- Agile Project Management
- Self Starter
- Strategic Planning
- Problem-solving skills
Summary Of Systems
- Windows Vista
- Soarian
- Rapidview
- Microsoft Office Suite
- Epic Hyperspace
- SurgiNet
- Capacity Management
- E-Procurement
- STAARS
- Kronos
- UKG Dimensions
- ALICE
- Signet Nurse Call
- Capital Budgeting
- Staff Monthly Schedules
- Internet Explorer
- Medical Terminology
- Lean Six Sigma Process Improvement White and Yellow Belt
- A plethora of leadership class and courses such as Leading from the front line, transitioning to management, and Women's Employee Resource Group.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Representative
Sunflower OBGYN
04.2024 - 02.2025
Ambulatory Supervisor I
Children's Hospital Boston
09.2022 - 12.2023
Lead Patient Experience Representative
Boston Children's Hospital
07.2019 - 09.2022
Senior Patient Experience Representative
Boston Children's Hospital
06.2016 - 07.2019
Ambulatory Service Representative
Boston Children's Hospital
03.2014 - 06.2016
Unit Coordinator
Floating Hospital for Children
01.2008 - 07.2011
Bachelor of Science - Health Care Administration
Southern New Hampshire University