Conscientious professional with extensive experience advocating for the social and economic well-being of individuals within the special needs population and their families. Skilled at providing guidance, support and assistance. Strong communication and case management skills and a passion for helping others.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Human Services Program Analyst
Agency For Persons With Disabilities
09.2024 - Current
Conducted in-person assessments with clients and families to obtain data needed for program approval.
Exclusive analyst for Martin, Saint Lucie, Indian River and Okeechobee counties responsible for scheduling and conducting a minimum of 25 meetings per month.
Entered collected data into statewide database ensuring availability to all providers and agencies.
Ensured client confidentiality during in-person visits, electronic communication, and secure file storage.
Organized and maintained cases per due date and priority level as outlined by agency.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Regular attendance during all online and in-person training sessions.
Case Manager
Caring Connection Of S. FL
08.2019 - 03.2024
Collaborated with clients to set achievable goals while providing support to reach those goals.
Coordinated essential services, therapies and residential placement.
Created and maintained active authorizations.
Advocated for client rights at all times.
Assisted client and families with form completion.
Monitored client progress via in person visits, phone calls and emails.
Utilized agency platform daily to record client progress.
Promoted safe environment by reporting suspected abuse or neglect.
Registered Behavior Technician
ABA Conquest
02.2015 - 12.2018
Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Prevented instances of maladaptive behavior escalation using de-escalation techniques.
Encouraged client communication via use of visual aids and roleplaying activities.
Ensured adherence to BACB ethical guidelines at all times.
Ensured patient confidentiality per HIPAA regulations.
Personal Supports/Companion Caregiver
Consumer Directed Care
09.2010 - 06.2015
Implemented personalized care plans to address client needs and preferences.
Prepared nutritious meals for clients, supporting their overall health and dietary needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced client well-being by providing companionship and engaging in meaningful conversations.
Maintained accurate documentation of client progress, including daily logs of activities and observed behaviors.
Shift Leader/Key Holder Supervisor
Lane Bryant
01.2012 - 10.2014
Improved team productivity by implementing efficient scheduling and task delegation methods.
Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Oversaw daily cash handling procedures, prepared daily bank deposit, maintained accurate records and minimized discrepancies.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL
12.2015
Associate of Arts -
Palm Beach State College
Palm Beach Gardens, FL
05.2011
Skills
Care Coordination
Case Management
Health History Documentation
Records Management
Client Advocacy
Annual Case Reviews
Social Work
MS Office
Home Visits and Inspections
Email and Telephone Etiquette
Certification
American Red Cross Certified - First aid, CPR & AED
RN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin CountyRN, Preoperative and Post Anesthesia Care Unit at Surgcenter of Martin County