Candice Martin
Summary
Dedicated and detail-oriented professional with a strong background in managing and delivering exceptional customer service. Proven ability to efficiently resolve inquiries while leveraging strong communication and problem-solving skills. Expertise in thorough documentation of activities. Exceptional capabilities in oral and written communication, active listening, and analytical problem solving.
Overview
16
16
years of professional experience
Work History
Senior Privacy Analyst
Memorial Healthcare System- South Broward Hospital
08.2023 - Current
- Clearly explain complex privacy policies, data handling procedures, and compliance requirements to the workforce, including internal staff, as well as external customers.
- Responds to evolving regulatory requirements and customer feedback effectively, adjusting procedures and communication as needed.
- Assists colleagues, business associates, and customers in understanding privacy rules, tools, and best practices, helping to reduce risks.
- Listens to customer concerns about personal data and demonstrates understanding while providing clear guidance.
- Listens to customer concerns about personal data and demonstrates understanding while providing clear guidance.
- Proactively identify privacy risks and proposes solutions that prioritize both customer satisfaction and legal obligations.
- Resolves privacy issues effectively balancing regulatory compliance with customer
- Builds strong relationships with internal/external teams, and business associates acting as a trusted advisor on privacy matters and ensuring concerns are addressed promptly.
Math Interventionist
Miami Dade County Public Schools
02.2022 - 06.2023
- Collaborating with various parties to design individualized programs
- Ensuring students are supervised in classrooms and other settings at all times
- Employing suitable classroom management techniques
- Keeping records of lesson plans, and records of children's performance
- Developed and implemented small group instruction aimed at closing achievement gaps in mathematics.
- Supported diverse learners through differentiated instruction tailored to each student’s unique needs.
- Established clear expectations for behavior and academic performance, promoting accountability among all students involved in intervention programs.
- Collaborated with teachers to identify students in need of additional support and developed personalized plans for improvement.
- Boosted overall student performance by providing individualized instruction based on assessment data.
Epic HIM Analyst
Mount Sinai Medical Center
09.2017 - 01.2021
- Work cross-departmentally with clinical, operational, medical staff, Database Analyst, System Engineer and the interface teams to resolve daily and escalated issues
- Actively monitors assigned HEAT/IT tickets documents activities thoroughly and resolves issues within the established service levels in a consistent manner
- Performs workflow analysis and design; Facilitates workflow adoption on new processes
- Participates in system testing events by executing scripts, testing executed scripts and documenting any issues that arise
- Train clients on new system updates and processes
- Manage 3M 360 Coding Software, including monthly updates from one version to the next
- Manage OneContent, OnBase, Chase Transcription system, and SMART analytics system
- Resolve any and all HIM issues that arise from clients, including but not limited to Epic Coding solution, Release of Information, Deficiency, and Identity solution
- Provides support to department/end users during system upgrade and optimization activities
- Lead on many new Go-lives and Projects
Division Data Quality Manager - Mercy Hospital
Healthcare Corporation of America - East Florida Division
04.2014 - 09.2017
- Lead CPOE Go-Live Projects and educate staff throughout the facility
- Train and support physicians with CPOE, Meditech, system
- Troubleshoot and test issues within the CPOE system
- Reduced incorrect order assignment, order duplication, and usage of wrong order source
- Ensured compliance with HIPAA through facilitation of amendments in medical records
- Communicate strategies to improve and enhance the value of documentation
- Present Trend analysis of data utilizing sound statistical tools to show areas of improvement and opportunities to improve
- Analyze, report, present delinquency and quality improvement measures to Senior Leadership, Providers, Nursing, Staff, and IT&S regarding Meditech initiatives
- Liaison between providers and administration
- Collaborated w/Staff, Nurses, Directors, IT&S team members, and Providers to help identify process improvement opportunities
Interim HIM Operations Manager
Miami Children's Hospital
03.2010 - 04.2014
- 4 years of managerial level experience managing about 20 employees
- Assist Director with maintaining HIPAA privacy policies
- Assist Director with maintaining compliance with HIPAA roles
- Served in multiple task forces and committees serving different initiatives throughout the organization to upgrade HIM solutions
- Coordinated HIM interface and liaison functions with IT and system wide level of Cerner EHR
- Collaborated with management on ICD-10 preparation initiatives
- Analyze workflows and provide solutions to enhance department processes through Lean Projects
- Participates in professional development activities and maintains awareness and understanding of technological advances, vendor product offerings, and issues
- Compile, analyze, and review monthly hospital and departmental statistics to determine benchmarks
- Managed all department policies and procedures including creating new policies and maintaining existing policies
- Managed outsourcing companies
- Ensure quality measures are in place for patient records
HIM Data Coordinator
Miami Children's Hospital
03.2010 - 04.2014
- Subject Matter Expert in the implementation and training of the hospital Electronic Medical Record
- Defines, creates, and analyzes routine and/or special reports for data reporting
- Lead planning, implementation and training of the HIM Solution of Cerner EMR
- Liaison between HIM and IT to keep up system maintenance
- Maintained HIM Solution after implementation
- Lead project management activities for systems under Cerner profile solution
- Managed equipment operation as necessary
- Lead system testing, to ensure software and hardware enhancements were operating efficiently
- Advised, trained, and assisted staff in the use of departmental and institutional databases and software
- Support numerous end users in their perspective workflows
- Managed user access and build templates in SharePoint website
- Coordinate appointments for external reviewers and auditors for medical record reviews
HIM Analyst
Miami Children's Hospital
03.2010 - 04.2014
- Promoted within a year to new position
- Performs quality review checks on all discharges; inpatient and outpatient medical records to assure that required physician, nursing and clinical service documentation meets regulatory and accreditation standards and guidelines
- Coordinates record review and assist requestors in the release of information
Education
Bachelor of Science - Health Information Management
Florida Agricultural And Mechanical University
Tallahassee, FL08-2008
Skills
- Managerial experience
- Proficient
- MS Suite Proficient
- Analytical thinking
- Team collaboration and leadership
- Critical thinking
- Data entry
- Call management
Timeline
Senior Privacy Analyst
Memorial Healthcare System- South Broward Hospital
08.2023 - Current
Math Interventionist
Miami Dade County Public Schools
02.2022 - 06.2023
Epic HIM Analyst
Mount Sinai Medical Center
09.2017 - 01.2021
Division Data Quality Manager - Mercy Hospital
Healthcare Corporation of America - East Florida Division
04.2014 - 09.2017
Interim HIM Operations Manager
Miami Children's Hospital
03.2010 - 04.2014
HIM Data Coordinator
Miami Children's Hospital
03.2010 - 04.2014
HIM Analyst
Miami Children's Hospital
03.2010 - 04.2014
Bachelor of Science - Health Information Management
Florida Agricultural And Mechanical University
QUALIFICATIONS SUMMARY
- Managerial level experience
- Detail-oriented Administrative Healthcare Professional with extensive experience supporting operations and customer service.
- Skilled in handling patient calls, conflict resolution, records management, and HIPAA compliance.
- Proven ability to resolve patient inquiries with empathy in fast-paced settings.
- Adept at coordinating between departments, patients, providers, and business partners.
- Experienced in handling high call volumes, and maintaining accurate EHR documentation.
- Strong interpersonal and communication skills, with a focus on building trust and rapport with diverse patient populations.