Candice Matherly
Timmonsville,SC
Summary
Developed skills in fast-paced billing environment with strong problem-solving and multi-tasking skills. Demonstrated proficiency in financial software and account management, delivering accurate and timely billing solutions. Seeking to transition into new field where these skills can drive success and innovation.
Overview
7
7
years of professional experience
Work History
Billing Account Representative
McLeod Health Medical Center
11.2023 - Current
- Contributed to company growth by identifying opportunities for cost savings in the billing process, ultimately increasing profitability.
- Expedited dispute resolution through prompt investigation of disputed charges, working closely with the follow-up team to solve the problems.
- Collaborated with cross-functional teams to optimize the billing process, resulting in increased revenue collection rates.
- Increased rate of successful collections through proactive follow-up on overdue accounts
- Improved cash flow by diligently monitoring outstanding accounts receivable balances and taking appropriate action as needed.
- Verified accuracy of billing data and corrected discrepancies.
Front of House Trainer
Chick-fil-A
10.2020 - 11.2023
- Reduced employee turnover by implementing effective training programs for new hires.
- Reinforced company culture and values within the workplace through consistent messaging during staff trainings.
- Increased compliance with safety regulations through thorough staff training on proper procedures and protocols.
- Enhanced customer experience by providing exceptional service and maintaining a welcoming atmosphere.
- Collaborated with other trainers to share best practices, enhancing overall quality of staff training programs.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities
Hostess
Outback Steakhouse
04.2018 - 08.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
No Degree -
Francis Marion University
Florence, SCHigh School Diploma -
South Florence High School
Florence05-2020
Skills
- Microsoft office expertise
- Organizational skills
- Deadline oriented
- Payment transactions
- Billing statement review
- Accuracy and precision
- Billing software
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Billing Account Representative
McLeod Health Medical Center
11.2023 - Current
Front of House Trainer
Chick-fil-A
10.2020 - 11.2023
Hostess
Outback Steakhouse
04.2018 - 08.2018
No Degree -
Francis Marion University
High School Diploma -
South Florence High School
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