Candice McCarthy
Mt. Dora,FL
Summary
Dynamic Chat Support Specialist with proven expertise at Employer in enhancing customer satisfaction through effective complaint resolution and innovative engagement strategies. Skilled in data entry and technical troubleshooting, I excel in multi-channel communication, ensuring accurate information retrieval and fostering positive customer experiences. Committed to continuous process improvement and delivering exceptional service. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
Bayview Center
Eustis, FL
06.2023 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Certified Nursing Assistant
Gale Healthcare Solutions
, FL
09.2018 - 06.2023
- Provided emotional support to family members regarding end-of-life decisions.
- Distributed drinking water and nourishment to residents.
- Responded quickly to emergency situations involving sudden illness or injury.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
High School Diploma -
Leesburg High School
Leesburg, FL05-2000
Skills
- Patient care
- Time management
- Data entry
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
- Adaptability
- Attention to detail
- Vital signs monitoring
- Electronic health records
- Medication administration
- Compassion and empathy
- Compassionate communication
- Feeding assistance
- Emergency response
- Patient advocacy
- Bathing assistance
- Toileting assistance
- Medication assistance
- Active listening
- Lifting and transferring
Timeline
Certified Nursing Assistant
Bayview Center
06.2023 - Current
Certified Nursing Assistant
Gale Healthcare Solutions
09.2018 - 06.2023
High School Diploma -
Leesburg High School
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