Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Candice M. Jones

Chicago,IL

Summary

Dynamic professional with vast experience in catering and customer service, especially within HSBC/Capitol One. Expertise in menu planning and impactful communication, boosting client satisfaction and operational efficiency. Skilled in problem-solving and quality assurance, consistently delivering exceptional results in high-pressure environments.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Caterer

Self-employeed
Chicago, IL
06.2020 - Current
  • Ensured strict compliance with health regulations for food storage, handling, cooking, and serving at catered events.
  • Prepared diverse food items for catering, including salads, sandwiches, appetizers, entrees, and desserts.
  • Maintained kitchen cleanliness before, during, and after catering events.
  • Consulted clients on menu options, venue locations, and event budgets to provide precise service quotes.

Assistant Treasurer

Faithful Few
Chicago, USA
06.2016 - Current
  • Analyzed financial data to identify potential areas of cost savings while ensuring accurate transaction processing.
  • Developed and maintained comprehensive financial databases that align with CRM systems for efficient tracking.
  • Collaborated effectively with internal teams to research issues and provide solutions or alternatives promptly.

Bus Operator

Chicago Transit Authority
Chicago, USA
01.2013 - 12.2017
  • Delivered exceptional customer service by identifying passenger needs and providing clear travel information.
  • Managed large volumes of passengers daily while adhering strictly to schedules and safety guidelines.
  • Logged all inquiries received from passengers accurately into the system database for future reference.

Floor Supervisor / Senior Service Rep

HSBC/Capitol One
Elmhurst, USA
01.2012 - 01.2013
  • Handled high-volume inbound calls efficiently by clarifying client issues through effective communication techniques.
  • Provided superior customer service resolving inquiries promptly using detailed descriptions logged on CRM systems.
  • Implemented innovative strategies improving overall efficiency in call handling processes within the team environment.

Education

General Studies -

DeVry Institute of Technology
Chicago, IL
01.2008

Skills

  • Service level management
  • Food safety compliance
  • Menu design and planning
  • Event coordination
  • Effective communication
  • Attention to detail
  • Quality assurance
  • Time management
  • Problem solving
  • Task organization
  • Customer relationship management
  • CRM software proficiency
  • Active listening
  • Conflict resolution
  • Microsoft Office Suite expertise
  • Critical thinking
  • Call escalation procedures
  • Hospitality services

Certification

  • Commercial Drivers License (CDL B)
  • January 2013

Timeline

Caterer

Self-employeed
06.2020 - Current

Assistant Treasurer

Faithful Few
06.2016 - Current

Bus Operator

Chicago Transit Authority
01.2013 - 12.2017

Floor Supervisor / Senior Service Rep

HSBC/Capitol One
01.2012 - 01.2013

General Studies -

DeVry Institute of Technology

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