Manager (Team Leader) & Hairstylist
Fantastic Sams Cut & Color
Ypsilanti, MI
09/26/06 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Updated and maintained customer information records and beauty services provided.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
- Responded to customer inquiries by phone, email and in person.
- Managed cash register transactions during checkout process.
- Developed relationships with new clients through referrals from existing customers.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
