Candice Morgan

• Using MS Excel reports to input data into company databases – Provider Demographics and Credentialing Details
• Data Entry / Provider into eVIPS and QNXT
• Inputting information into Excel & Outlook emails
• Attestations
• MS Teams meetings
• CAQH, NPPES.

• Maintain physical medical records
• Update patients’ electronic health records (EHR)
• Respond to ROI (release of information) requests for medical records
• Validate requests and authorizations for the release of medical information
• Ensure that clinical documentation of the services provided to patients are correct
• Prepare charts for patient visits
• Follow company policy regarding the releasing of and obtaining medical records
• Scan all received information in proper location in patients’ chart
• Maintains strict confidentiality in accordance with regulatory guidelines and specific policies of company policies
• Understand the practice management system and look up information in the practice management system in order to help patients and outside clients
• Reviewed and attached labs to records
• Purge charts as needed
• Managed 10 tasks per day

Quality assurance of the record for flaws prior to packaging

• Data Entry
• Review requirements of order on instructions how product should be put together
• Advise assemblers of instructions/schedules to carry out assignments
• Monitor inventory of packaging supplies for each job order
• Maintain a positive relationship with employees and visitors
• Work closely with other departments
• Crossed trained to work specifically sleeving and material handling
• Wave Planner
• Managed Approximately 20 assemblers

• Processing, finalizing, and mailing out customer registration
• Data Entry
• Reviewing customer paperwork for accuracy
• Working closely with the local DMV
• Filling paperwork with the DMV
• Updating customer records to ensure the most up to date information is available
• Interacting and communicating with team members across various lines of the business
• Assisting Customer Advocates and other HUB employees with customer follow-up
• Being a high-energy, forward-thinking self-starter
• Other duties as assigned
• Salesforce.
• Averaged 20 or more registrations per day

Verify eligibility including coordination of benefits, and patient demographic information

• Utilization Management (UM)
• Assist team members with database loading
• Add providers in the Careone Network
• Verification of active/inactive Providers
• Build impatient (IP), and outpatient (OP) notifications
• Maintain patient records, demographic information in accordance with HIPPA guidelines
• Receive/process prior authorization requests via e-Fax from DOD medical providers, and facilities
• Letter processing, and other duties as assigned
• Responsible for providing expertise and customer service support to members, customers, and/or providers
• Direct phone-based customer interaction to answer and resolve a wide variety of inquiries
• This was a (SCA) must support a government Service Contract Act agreement
• The Medial Records Sorter sorts organizes medical records previously downloaded from the Veteran Administration's Veterans Benefit Management System (VBMS) and creates an electronic case File (C-File) containing medical records pertinent to the Veteran's claimed conditions
• Electronic health records (EHR)
• Processed 25 to 30 authorizations per day
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.