Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Morse

Providence,Utah

Summary

Enthusiastic professional with 20 plus years of experience, eager to contribute to team success through hard work, dedication and leadership.

Overview

22
22
years of professional experience

Work History

Tax Examining Technician (GS-5)

United States Government
Ogden, UT
08.2022 - Current
  • Complied with established internal policies.
  • Verified completeness of provided details when processing.
  • Evaluated data to assess compliance with legal standards of care and accuracy
  • Proved successful working within tight deadlines and fast-paced atmosphere

Administrative Assistant III

United Parcel Service, UPS
Remote, UT
08.2000 - 06.2022
  • Maintained customer satisfaction with superior leadership, forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Effective liaison between customers and internal departments.
  • Handled day-to-day customer contact via phones, and emails.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

Associate of Science - General Studies

Salt Lake Community College
Salt Lake City, UT
08.2021

Skills

  • Multitasking and Time Management
  • Strong Organizational Skills
  • Research and Analytical Skills
  • Document and File Management
  • Ease with Computers and Technology
  • Correspondence Writing
  • Skilled in Microsoft Office
  • Client Correspondence
  • Highly Efficient and Productive

Timeline

Tax Examining Technician (GS-5)

United States Government
08.2022 - Current

Administrative Assistant III

United Parcel Service, UPS
08.2000 - 06.2022

Associate of Science - General Studies

Salt Lake Community College

Similar Profiles

CREATE PROFILE
Candice Morse